Senior Tenancy Support Officer

Senior Tenancy Support Officer

Dubbo | Full Time | Aboriginal Identified Position

We are partnering with MLAHMC Ltd, previously operating as Mid Lachlan Aboriginal Housing, to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in New South Wales.

This is an exciting opportunity for an experienced, community-focused person to provide culturally safe, professional and coordinated tenancy service delivery across multiple communities.

About the role

You will:

• Coordinate tenancy service delivery across multiple communities
• Oversee tenancy administration processes including agreements, sign-ups, documentation and tenant records
• Provide leadership-level support for complex or escalated tenant enquiries
• Support tenancy sustainment through proactive communication, service coordination and risk escalation
• Monitor rent accounts, arrears trends and tenancy compliance matters.
• Provide day-to-day guidance and coordination to tenancy administration staff.
• Work closely with property services while maintaining clear role boundaries and escalation pathways.
• Contribute to culturally safe, compliant and responsive service delivery.

About you

You will have:

• Experience in tenancy management, housing services or a similar environment.
• Strong knowledge of tenancy compliance, risk management and community housing frameworks.
• Ability to exercise independent judgement within delegated authority.
• Strong verbal and written communication skills
• Ability to manage competing priorities in a complex operational environment.
• Confidence supporting staff, coordinating workloads and contributing to a positive team culture.
• Commitment to Aboriginal communities and culturally safe practice.

Essential Requirements

• Aboriginality – this is an identified position under Section 14(d) of the Anti-Discrimination Act 1977 (NSW)
• Current National Criminal History Check and Working with Children Check, or willingness to obtain.
• Current driver’s licence.
• Ability to work in accordance with MLAHMC policies, procedures and delegated authority.

Desirable

• Certificate IV in Social Housing or a related discipline.
• Experience working in an Aboriginal Community Controlled Organisation.
• Experience using tenancy management systems and preparing reports.
• Experience supporting staff development, onboarding or capability building.

If you would like to discuss the role further, please contact Mahala Warren or email mahalaw@bloomhr.com.au