Client & Workplace Services Manager

If you take pride in the little things that make a workplace feel welcoming, considered and effortlessly well run, this could be the role for you. 

As Client & Workplace Services Manager, you’ll shape the front-of-house experience at Betashares’ Sydney office and coordinate the services that bring it to life: reception, meeting rooms, corporate hospitality and events. Part of the People, Culture & Workplace Experience team, you’ll work closely with the Receptionist to anticipate needs and deliver thoughtful, exceptional service to clients and colleagues across our fast-growing business. 

Reporting to the Office & Facilities Manager, you’ll manage supplier relationships and service budgets within agreed limits, coordinate day-to-day facilities, and provide operational cover when needed. It’s a hands-on role with room to make decisions, improve how things work and build your experience across workplace operations. Some flexibility is needed for early starts or late finishes around client events and meetings, with hours adjusted by agreement. 

Role Responsibilities  

Front-of-house and client experience 

• Take ownership of front-of-house presentation and service standards across reception, meeting rooms, client kitchen and visitor areas. Carry out regular walkthroughs and keep every space welcoming, polished and ready to use. 
• Work alongside the Receptionist to anticipate client and team needs, create a seamless visitor experience, resolve service issues and coordinate reception cover during busy periods and absences. 

Meetings, catering and onsite events 

• Lead meeting coordination and readiness by managing bookings, resolving clashes, arranging room layouts and refreshments, completing basic IT/AV checks, and escalating technical issues promptly. 
• Coordinate and deliver catered client lunches, as well as regular client meetings. Manage menus, dietary needs, supplier orders, service timing and room resets. 
• Deliver events onsite in partnership with the Events, Marketing and Business teams, coordinating run sheets, setup, catering, visitor arrivals and pack-down. 
• Manage supplier relationships and client and workplace service budgets within agreed limits. Monitor spending and supplier quality, reliability and value, and address performance issues. 

Facilities coordination and workplace operations 

• Coordinate day-to-day facilities with the Office & Facilities Manager, including maintenance, contractors, building management, supplies, access cards and workplace moves. Follow issues through to resolution and escalate anything outside your authority. 
• Provide operational cover for the Office & Facilities Manager during leave or absences, prioritising essential workplace and client services and escalating matters as needed. 
• Make operational decisions within agreed limits and improve front-of-house processes, meeting-room standards, catering and workplace services. 

Key skills and experience  

Must-haves 

• Hands-on experience in front-of-house, workplace services or hospitality, with a strong eye for detail and a track record of maintaining high service and presentation standards. 
• Experience coordinating catered meetings and events from start to finish, including suppliers, budgets, dietary needs and service delivery. 
• Confidence coordinating day-to-day workplace services, balancing competing requests, resolving issues and making sound decisions within agreed limits. 
• Clear, professional communication and a collaborative approach with clients, colleagues, senior stakeholders and suppliers. Discretion with confidential information is essential. 
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel, plus the ability to carry out basic meeting-room technology checks and escalate faults. 
• Availability to work onsite in Sydney and accommodate agreed early starts and late finishes for client events. 

Nice-to-haves 

• Exposure to facilities coordination, supplier invoice administration or covering for an Office Manager. 
• Familiarity with PowerPoint, SharePoint, and room-booking, visitor-management or facilities systems.