Field Service Technician

About ASI Solutions Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.

What you’ll be working on

As a Casual Field Service Technician, you’ll be out in the field delivering hands-on technical support and installations across a diverse customer base. This is a varied, fast-paced role where no two days look the same — from troubleshooting hardware issues onsite to supporting broader managed service environments.

You’ll be:

• Performing onsite repairs, installations and configurations across laptops, desktops, and network devices
• Diagnosing and resolving hardware issues, identifying faults beyond software and applications
• Supporting customer environments through maintenance, patching, and proactive monitoring
• Managing and updating tickets, incidents, and service requests with clear documentation
• Travelling across NSW to support customers where needed
• Collaborating with internal teams to ensure seamless service delivery
• Contributing to a positive, solutions-focused team culture aligned to our values

A bit about you

You enjoy being on the move, solving problems, and helping people get the most out of their technology. You bring both technical capability and strong interpersonal skills and take pride in owning your work from start to finish.

You’ll thrive if you:

• Communicate clearly and build strong, trusted relationships
• Stay organised and adaptable in a dynamic environment
• Take ownership and follow through on commitments
• Approach challenges with curiosity and a solutions mindset
• Enjoy working independently while contributing to a team

What you’ll bring

Essential:

• Experience supporting desktop and hardware environments
• Familiarity with IT service desk or ticketing systems
• Strong troubleshooting skills across hardware devices
• Excellent customer service and communication skills
• Ability to manage competing priorities while maintaining quality outcomes
• Valid driver’s licence and willingness to travel across NSW
• Willingness to complete relevant background checks

Desirable:

• Exposure to Lenovo and/or Microsoft device repairs
• Experience within managed services environments
• Familiarity with monitoring tools or proactive IT maintenance

Why work with us?

• Birthday Leave – Celebrate your special day with a paid day off.
• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
• Tech Product Discounts – Access exclusive savings on a wide range of technology products.
• Paid Parental Leave – Support for growing families with dedicated leave options.
• Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.
• Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
• Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
• Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
• Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
• Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.