Traineeship – Administration Assistant (Allied Health)

Administration Assistant Traineeship

Full Time | Cert III in Business

📍 Pimlico, Townsville  🕘 Full time, Monday to Friday  🎓 Earn while completing a Certificate III in Business

Ready to begin your career in administration?

Apricus Health is looking for a bright, friendly and enthusiastic Administration Assistant Trainee to join our Allied Health Team. This is a fantastic opportunity to gain practical office experience, complete a nationally recognised Certificate III in Business and learn from a welcoming team who will support you along the way.

You do not need previous office experience. This role could be a great fit if you are entering the workforce, have recently finished school or are looking for your first opportunity in an office environment.

What matters most to us is your attitude. We are looking for someone who is polite, reliable, hardworking and excited to learn. You will enjoy meeting new people, take pride in helping others and bring positive energy to the workplace.

About Apricus Health

Apricus Health is a Great Place to Work® certified allied health organisation. Our occupational therapists support people across hand therapy, community and aged care services.

Our Administration Team plays an important role in making every client feel welcome and keeping our clinics running smoothly. You will work alongside a friendly and experienced support team who will provide close support, clear guidance and plenty of opportunities to develop your skills and confidence.

What You’ll Be Doing

As you learn and grow in the role, your responsibilities will include:

• Welcoming clients and helping create a friendly, professional reception experience
• Answering telephone calls and responding to email enquiries
• Booking and updating client appointments
• Maintaining accurate client records in our practice management system
• Printing, scanning and organising documents
• Sending referrals, reports and letters prepared by our therapists
• Processing payments, including cash, card and health fund payments
• Receiving, distributing and storing correspondence and deliveries
• Helping keep the reception and waiting areas clean, tidy and welcoming
• Folding clinic towels and assisting with other practical tasks that help the clinic run smoothly
• Providing warm and helpful customer service
• Completing workplace training towards your Certificate III in Business

We’d Love to Hear from You If You:

• Are friendly, polite and comfortable speaking with people
• Have a positive attitude and are keen to learn
• Are reliable, punctual and ready to work hard
• Communicate clearly and confidently in person and over the phone
• Have good attention to detail
• Enjoy being organised and completing tasks properly
• Are comfortable learning new computer systems and workplace processes
• Are happy to help with a variety of office and clinic tasks
• Can receive feedback positively and use it to improve
• Want to become part of a supportive team

Previous administration or healthcare experience is not required. We will teach you what you need to know, including the common terms and processes used in an occupational therapy clinic.

What You’ll Receive

• Paid, full-time employment while completing a Certificate III in Business
• Hands-on administration and reception experience
• Structured workplace training and opportunities to build your confidence
• Birthday leave
• Wellness allowance
• Confidential Employee Assistance Program (EAP) support for you and an adult partner

This position will be paid at the applicable trainee award rate, plus superannuation.

Hours and Eligibility

This is a full-time traineeship working Monday to Friday. Applicants must be available to work rostered hours across our clinic operating times.

To be considered, you must:

• Be eligible to complete a government-funded Certificate III in Business traineeship
• Be an Australian citizen, permanent resident or hold an eligible Australian visa with sufficient working rights for the full traineeship
• Not require employer-sponsored visa arrangements
• Not have previously completed a Certificate III or higher qualification that would affect your eligibility for funded training
• Hold a current National Police Certificate or be willing to obtain one

Please note: Appointment to this position is subject to confirmation of traineeship and funding eligibility by our apprenticeship provider and registered training organisation. Applicants who are not eligible for the funded traineeship cannot be considered.

How to Apply

Please click Apply now and include:

• Your current résumé
• A short cover letter telling us why this opportunity interests you and why you think you would be a great addition to our Support Team

We know this may be your first office role, so we are not expecting a long list of previous experience. We would love to hear about your attitude, reliability, interests, achievements, volunteering, casual work or other experiences that show us who you are.

We look forward to hearing from you!