Support Team Assistant

About Us:

At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.

About the Role:

Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?

As our Support Team Assistant, you’ll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.

You’ll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.

Key Responsibilities:

• Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
• Communicating with customers and clients throughout the lifecycle of a claim and repair project
• Coordinating appointments and supporting our onsite Supervisors and Estimators
• Updating client portals and monitoring performance against key service metrics
• Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
• Providing general administrative support to the wider operations team
• Building and maintaining positive relationships with customers, contractors, and internal team members

About You:

To succeed in this role, you will have:

• Previous experience in administration, customer service, scheduling, or a similar support role
• Excellent written and verbal communication skills
• Strong attention to detail and a high level of accuracy
• Exceptional organisational and time management skills
• The ability to prioritise multiple tasks in a fast-paced environment
• Confidence using computer systems and cloud-based platforms
• A proactive, positive, and team-oriented attitude

Why Join Us?

• Supportive and collaborative team culture
• Stable and growing business
• Varied and engaging role with plenty of responsibility
• Opportunity to develop your skills and grow within the company
• Work alongside a dedicated team committed to delivering exceptional customer service

Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.

Apply today to join our team at Abril Building Solutions!

Please note: Only short-listed applicants will be contacted.