Submissions Team Lead

Are you a detail-oriented leader with a passion for quality, accuracy, and team development? Ambrose Construct Group is seeking a Submissions Team Leader to lead a high-performing team responsible for delivering quality documentation and exceptional service to our insurance clients across Australia.

This is an excellent opportunity for someone with strong administration, reporting, and leadership experience who thrives in a fast-paced, KPI-driven environment.

About the Role

Reporting to the National Submissions Leader, you will oversee the day-to-day operations of the submissions team, ensuring documents are reviewed, completed, and submitted accurately and within agreed service timeframes.

You will play a key role in managing workflows, supporting team performance, maintaining quality standards, and building strong relationships with both internal and external stakeholders.

Key Responsibilities

• Lead, mentor, and support members of the Submissions Team
• Assist with recruitment, onboarding, and training of new team members
• Allocate daily workloads and monitor team performance against KPIs
• Review quotes, estimates, reports, and documentation for accuracy, formatting, grammar, and compliance
• Manage submission lifecycles and ensure service level agreements are consistently met
• Monitor and maintain reporting requirements and weekly KPI reporting
• Build strong relationships with field supervisors, estimators, and insurer representatives
• Support process improvements and identify opportunities to enhance operational efficiency
• Assist with auditing, compliance activities, and issue resolution when required
• Contribute to the ongoing development of team processes, procedures, and training materials

About You

To be successful in this role, you will possess:

• Previous experience in a team leadership, administration, or coordination role
• Strong attention to detail and commitment to quality outcomes
• Excellent written communication, grammar, and proofreading skills
• Advanced computer skills and confidence using Microsoft Office and multiple systems
• Strong organisational and time management skills
• The ability to manage competing priorities in a deadline-driven environment
• A positive, collaborative attitude and commitment to team success
• Experience reviewing detailed scopes of work, estimates, or technical documentation will be highly regarded
• Typing speed of approximately 60 WPM or higher

What Ambrose Construct Group can offer

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
• A competitive remuneration package based on your experience level.
• Access to our Employee Assistance Program.
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities.
• Modern office facilities and resources.
• Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!