Join one
of the Central Coast’s leading lifestyle hotels.
At voco
Gosford, we do things a little differently. We’re warm, welcoming and full
of character, creating memorable experiences for every guest who walks through
our doors.
Located in
the heart of The Archibald precinct, our 130-room hotel features vibrant
food and beverage venues, including a modern Australian pub, Italian pizzeria,
signature Japanese restaurant & rooftop bar, swim-up pool bar and premium
conference and event facilities overlooking beautiful Brisbane Waters.
We’re looking
for a passionate and hands-on Housekeeping Supervisor to support our
Executive Housekeeper in leading a high-performing housekeeping operation. This
is a fantastic opportunity for someone who enjoys leading people, maintaining
exceptional standards and delivering outstanding guest experiences.
About the
role
Reporting to
the Executive Housekeeper, you’ll be responsible for supporting the day-to-day
housekeeping operation, ensuring our 130 guest rooms and public areas
are presented to the highest standard.
Working
alongside our dedicated in-house team and our external housekeeping agency,
you’ll foster a collaborative “one team” culture while ensuring
consistency, efficiency and exceptional service throughout the hotel.
Key
responsibilities
- Support
the Executive Housekeeper with the daily operation of the Housekeeping
department.
- Supervise,
coach and motivate both our in-house housekeeping team and external
housekeeping agency.
- Coordinate
daily room allocations and ensure all guest rooms and public areas meet
IHG and voco brand standards.
- Conduct
room inspections and provide coaching and feedback to maintain quality.
- Build
strong working relationships with our housekeeping agency to ensure
consistent service delivery.
- Support
recruitment, onboarding and ongoing training of team members.
- Handle
guest requests and resolve housekeeping concerns professionally and
efficiently.
- Assist
with deep cleaning programs and preventative maintenance initiatives.
- Monitor
housekeeping supplies, linen and equipment while supporting sustainable
work practices.
- Work
closely with Front Office, Maintenance and other departments to deliver a
seamless guest experience.
- Ensure
all workplace health and safety procedures, policies and brand standards
are followed.
About you
You’ll be
someone who enjoys leading by example and takes genuine pride in creating
welcoming, well-presented spaces for guests.
You’ll
also have:
- Previous
supervisory experience within a hotel housekeeping environment (favourable
not essential)
- Strong
leadership and people management skills.
- Experience
working with outsourced housekeeping teams or contractors (highly
regarded).
- Excellent
communication and organisational skills.
- A
keen eye for detail and commitment to quality.
- The
ability to remain calm, organised and positive in a fast-paced
environment.
- Flexibility
to work a rotating roster, including weekends and public holidays.
- Full
Australian working rights.
Why join
voco Gosford?
At voco, everyone is
welcome. We’re passionate about creating a workplace where people feel valued,
supported and empowered to be themselves.
In
return, you’ll enjoy:
- Competitive
salary package.
- Worldwide
employee accommodation and food & beverage discounts across IHG Hotels
& Resorts.
- Opportunities
for career progression within one of the world’s leading hotel companies.
- Ongoing
learning, training and professional development.
- A
supportive leadership team and collaborative workplace culture.
- The
opportunity to be part of one of the Central Coast’s premier hotels.
Ready to
join us?
If you’re passionate
about hospitality, love leading people and want to be part of a team that’s
committed to creating memorable guest experiences, we’d love to hear from you.
Apply now
and become part of the team at voco Gosford.
