IT Support Specialist

About AMS

Aerodrome Management Services (AMS) is a professional services company providing a wide range of technical support and aerodrome management services to aerodrome owners and operators across Australia. Our growing team of aviation specialists provides support to our clients in the areas of aerodrome design, project management and construction, maintenance, technical inspections and aerodrome surveys, operational readiness, airport security, regulatory compliance, audits and ongoing daily operations.

Our Head Office team plays a critical role in supporting our operational sites, training organisation and clients nationwide.

About the position

AMS is seeking an IT Support Specialist to join our IT team. This is a hands-on role providing frontline technical support across the business and is key to ensuring our people have reliable, responsive and effective technology support.

The position will provide day-to-day support across end-user hardware, Microsoft 365, business applications, connectivity and workplace technology, while also contributing to cyber security, systems stability and continuous improvement initiatives. Working within a small IT team, this position provides an opportunity to develop broad technical experience across Microsoft technologies, cloud services, networking, business systems and digital initiatives.

Key Responsibilities

• Act as the first point of contact for IT support requests, providing timely and user-focused assistance across AMS offices and operational locations

• Troubleshoot and resolve hardware, software, Microsoft 365, connectivity and business application issues, escalating complex matters where required

• Configure and deploy computers, mobile devices, peripherals and standard software, and support workplace technology including meeting rooms and audiovisual equipment

• Assist with user onboarding, role changes and offboarding, including account access, permissions and multifactor authentication

• Maintain accurate IT asset, licence, support and technical records

• Follow AMS cyber security, access control and information management requirements and assist with routine security and compliance activities

• Maintain support documentation and contribute to continuous improvement, automation and digital initiatives

• Work collaboratively with the IT team to provide reliable support coverage and ensure issues are followed through to resolution

About You

You enjoy solving problems, helping people and finding practical solutions to technology issues. You will be comfortable supporting users with varying levels of technical knowledge and communicating technical information clearly and professionally.

AMS will provide ongoing training and professional development to support this next step in your career, but you’ll already be off to a great start if you have previous experience in the following areas:

• Previous experience providing IT support in a business or customer service environment

• Working knowledge of Windows operating systems, Microsoft 365 and basic networking concepts

• Strong troubleshooting and problem-solving skills

• Strong written and verbal communication skills with a customer-focused approach

• Strong time management skills with the ability to prioritise competing tasks

• Reliable, proactive and willing to learn new technologies and develop technical capability

• Responsible approach to system access, confidential information and cyber security

• Experience with Microsoft Intune, Entra ID, SharePoint, Teams, cloud platforms or business systems would be well regarded

A tertiary qualification in Information Technology, Computer Science, Information Systems or a related discipline would be desirable but is not essential.

What We Offer

• Competitive salary

• Professional growth and ongoing development

• Opportunity to work within the aviation industry

• Exposure to a broad range of technology, systems and digital initiatives

• Supportive and professional Head Office environment

• Inclusive work environment

What’s Next

We’d love to hear from you! Please submit your resume and covering letter by selecting “apply now” on Seek. You can also reach out to our HR team for further information or submit your application to recruitment@amsaustralia.com. All applications will be treated in the strictest of confidence. Applicants must be willing to undergo a full medical and be subject to random testing for drugs and alcohol in accordance with Civil Aviation Safety Regulations. AMS is a Veteran Friendly Employer, and we encourage Aboriginal and Torres Strait Islander Indigenous people to apply. You must have the right to work in Australia to be considered for this position.