Ticketing Programs Coordinator

POSITION: Adelaide Fringe Ticketing Programs Coordinator

LOCATION: Adelaide Fringe Head Office

REPORTS TO: Ticketing Manager

EMPLOYMENT:Full time (Fixed Term, FTE 38 Hours), 3 November 2026 to 21 March 2027

 POSITION SUMMARY

The Ticketing Programs Coordinator is one of two Ticketing Programs Coordinators, working collaboratively with the Ticketing Manager, Assistant Ticketing Manager, Senior Artist Ticketing Coordinator and Artist Ticketing Coordinators. The wider ticketing programs team also includes the Schools Program Lead and Schools Program Coordinator.

The main objectives of the role are to support the successful delivery of Adelaide Fringe ticketing programs, including but not limited to Community Fund, Access, Awards, Media Accreditation, the Schools Program and other special ticketing partnerships. Each Coordinator leads a selection of programs and assists across the others, so no program entirely depends on one person.

The role coordinates day-to-day operations and ticketing support across these programs, liaising with internal departments and external stakeholders. Responsibilities include ticket, event and venue builds, ticket allocation management, reporting, analysis, ticketing and budget tracking, and troubleshooting within Red61 and AVR. The role also develops stakeholder relationships and outreach, with a focus on growing attendance among key groups such as reviewers and community organisations.

The Ticketing Programs Coordinators and the Artist Ticketing Coordinators support each other as workloads shift through the season. The Ticketing Programs Coordinators lean program facing and the Artist Ticketing Coordinators lean artist facing, and both are expected to assist with the other side of the work when it gets busy.

During the delivery period of Adelaide Fringe, from 19 February to 21 March 2027, the role participates in a 7-day rotating roster including evenings and weekends, in collaboration with other Coordinators and the Customer Experience team.

ESSENTIAL / DESIRABLE CRITERIA

Education / Experience

• Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues.
• Experience supervising staff in high-pressure or fast paced operational contexts.
• Familiarity with ticketing systems (Red61 or similar).
• Strong computer literacy across Microsoft Office, Google Suite and digital tools.
• Ability to work evenings, weekends and public holidays across a rotating roster during February and March 2027.
• Current Police clearance, or willingness to obtain one.
• Experience in an open-access arts festival. (desirable)

Soft Skills and Personal Attributes

• A positive and enthusiastic attitude with a passion and commitment to the arts.
• Calm under pressure with strong problem-solving skills.
• Excellent communicator with a stakeholder-first mindset.
• Organised and detail focused while managing multiple priorities.
• Flexible, approachable and collaborative.