POSITION: Customer Experience Supervisor

LOCATION: Adelaide Fringe Head Office, Call Centre and Festival Sites

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT:Casual

 POSITION SUMMARY

Customer Experience Supervisors help deliver the daily operations of Adelaide Fringe’s customer service sites, including box offices, call centre and information hubs. Working under the direction of the Customer Experience Coordinator team, with leadership from the Assistant Customer Experience Manager, you’ll provide shift-based leadership to casual staff and volunteers, ensuring strong service, clear communication, and smooth day to day delivery.    This role is perfect for someone who thrives in a fast-paced environment, knows how to lead by example, and can think on their feet when the unexpected happens. You’ll make sure staff have the information and support they need to deliver great service. Shifts are offered on a casual basis and will include evenings, weekends and public holidays. You will work closely with Coordinators and Senior Leadership to ensure each location runs smoothly and stays festival ready.

ESSENTIAL / DESIRABLE CRITERIA

  Education & Experience

• Experience in supervising teams in box office, call centre, retail or similar environments
• Experience working in customer-facing roles within festivals, events or arts organisations
• Familiarity with Red61 or equivalent ticketing systems
• Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes

• Clear communicator and confident team leaser
• Calm under pressure with strong problem-solving skills
• Professional, inclusive and approachable
• Adaptable, organised and responsive to changing needs
• Passionate about the customer experience and Adelaide Fringe