Customer Experience Assistant (Fringe HQ)

POSITION: Customer Experience Assistant (Fringe HQ)

LOCATION: Adelaide Fringe Head Office

REPORTS TO:  Customer Experience Coordinators

EMPLOYMENT: Casual, LPA Production and Support Staff (Level 3) – $36.11 per hour

START DATE: 8 FEB 2027

POSITION SUMMARY

Customer Experience Assistants are the first point of contact for Adelaide Fringe audiences. Whether you are on the phones, replying to enquiries, or providing ad-hoc support at physical locations, you help make the Fringe experience seamless, friendly and stress-free.    You’ll work in our call centre based at Fringe HQ, using Red61 to manage sales, process exchanges, and support access bookings. You’ll be part of a fast paced, supportive team that takes pride in clear communication, inclusive service and solving problems on the spot.   You don’t need to know everything on day one. All we ask is you bring energy, initiative, and a genuine care for our customers. This is a great role for someone who thrives in live environments, enjoys connecting with people and is up for the organised chaos that comes with festival life.

Education & Experience

• Experience in customer service, retail, hospitality or a similar frontline environment
• Comfortable with phone-based service and multitasking under pressure
• Desirable: Familiarity with ticketing systems (Red61 or similar)
• Desirable: Experience in a festival, arts or events setting
• Desirable: First Aid and/or CPR certification

 Soft Skills & Personal Attributes

• Friendly, confident and calm under pressure
• Strong communicator with attention to detail
• Able to work well independently and in a team
• Comfortable learning new systems and procedures quickly
• Enthusiastic about the arts and live event environments