Customer Experience Assistant (Box Office)

POSITION: Customer Experience Assistant (Box Office)

LOCATION: Fringe Corner Box Office and Various Adelaide Fringe Locations

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual, LPA Production and Support Staff Level 2 – $34.44 per hour

POSITION SUMMARY

 Customer Experience Assistants are the public face of Adelaide Fringe, based in our Fringe operated box offices, and also providing box office and front of house support at venues and activations across the city. You’ll help audiences purchase tickets, get answers, and navigate the festival with confidence. Whether it’s a packed night at Fringe Corner or you’re scanning tickets at a quiet session in a small venue, you’ll help keep things running smoothly with a calm, friendly approach.

In this role, you’ll use Red61, Adelaide Fringe’s ticketing system, to handle sales, exchanges and refunds. You’ll also manage merchandise and materials, maintain your box office space, and help resolve issues on the spot with the support of your Supervisors and Coordinators. This is a great opportunity for someone who enjoys being in the action, solving problems quickly, and making the festival a great experience for anyone who wants to be part of it.

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

• Experience in customer service, retail, hospitality or events
• Familiarity with sales transactions and basic troubleshooting
• Desirable: Experience using a ticketing system such as Red61
• Desirable: Experience in arts festivals or public events
• Desirable: First Aid and/or CPR certification

 Soft Skills & Personal Attributes

• Friendly, calm and confident in high-pressure situations
• Strong communication and problem-solving skills
• Reliable, punctual and team-oriented
• Takes initiative and maintains a positive attitude
• Comfortable learning new systems quickly