After Hours Rostering Officer – Remote

After-Hours Rostering Officer (Remote) at Outlook Australia   

Description

Location: New South Wales – primarily remote via The Entrance office (likely VIC coverage as well) 

Working days: On call Friday afternoon to Monday morning. Diverts to voicemail 10:00pm–6:00am. Voicemail to be checked at 6:00am daily 

Monday handover: 8:00am via Microsoft Teams 

Role: Urgent after hours rostering and service continuity

Pay: SCHADS Award classification rate (Home Care – Level 4 – Disability Care), applicable on call allowance and payment for work performed under the Award’s minimum payment rules.

About us

Outlook Australia is a not-for-profit organisation dedicated to building an inclusive society. We support people with disabilities and those experiencing disadvantage to participate fully in community life.

About the role

As the After-Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations and roster gaps. You will make essential roster changes, record actions in AlayaCare and the after-hours spreadsheet, check voicemail messages each morning and complete the Monday morning handover.

This flexible, remote on call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur, while remaining connected to a supportive and collaborative team through structured handovers and communication.

Key responsibilities

• Respond to urgent staff sickness, participant cancellations and unfilled shifts.
• Check the voicemail at 6:00am each morning and make essential roster changes
• Apply SCHADS rostering requirements and escalate urgent risks.
• Maintain accurate records and complete the Monday handover.

What we are looking for

• Practical rostering or scheduling experience in home care, disability, aged care, community services or similar, using AlayaCare or a comparable system.
• Excellent problem solving and judgement, with the ability to interpret information and make timely decisions while working remotely after hours.
• Ability to balance participant needs, staff safety and availability and Outlook requirements to maintain quality service delivery.
• Clear, calm and professional communication, including urgent roster updates, accurate records and concise operational handovers.
• Ability to use rostering and client management systems, spreadsheets, email and Microsoft Teams; AlayaCare experience is preferred.
• Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties and roster changes.
• Available for the Friday afternoon to Monday morning roster and Monday Teams handover. Monthly virtual and occasional onsite meetings are flexible around midweek commitments. Initial training will be midweek onsite with flexibility on what day of the week this occurs.
• Ability to own after hours matters, work independently, complete actions, maintain records and escalate beyond delegated authority.
• Holds, or can obtain, satisfactory Working with Children, Police and NDIS Worker Screening checks.

Desirable:

• Previous experience working independently in an after-hours, on call or remote operational role.
• Experience managing competing priorities and resolving urgent service disruptions with limited supervision.
• Familiarity with participant support plans, staff competencies, availability restrictions and continuity of support considerations.
• Experience documenting incidents, decisions and handovers in a regulated service environment.
• Knowledge of local disability, aged care or community services workforce conditions in NSW.
• Experience using AlayaCare is highly desirable; comparable client and workforce management system experience is acceptable.
•  Midweek team and onsite meeting participation is encouraged but flexible for this weekend role.

Successful applicants will have and/or undertake

• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Required onboarding and systems training

Why work for us

• SCHADS Award pay and on call allowance
• Primarily remote weekend role
• Positive team culture
• Salary packaging
• Training provided
• Employee Assistance Program 

How to Apply

Interested in this role? We would love to hear from you. Send your resume or an expression of interest to recruitment@outlookaust.org.au

Additional requirements

• Privacy and confidentiality awareness
• Ability to follow incident, WHS and escalation procedures
• Reliable internet and a private remote-work environment

Diversity and Inclusion

Outlook is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and people from diverse backgrounds and abilities.

Join us and help keep essential community services connected, safe and responsive when it matters most.