ICT is a global provider of cutting-edge security and access-control products and solutions, with our Australian office based in modern premises in Notting Hill, Melbourne. Our work ethic, combined with the quality of our staff, has resulted in exceptional year on year growth.

We are seeking a Technical Support Representative that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems.

This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.

If you are the kind of person that loves technology, is interested in tinkering with things in your spare time, has technical aptitude and enjoys problem solving, you may be exactly what we are looking for!

Full training will be provided, therefore prior experience with electronic security is not a prerequisite.

This is a multi-faceted role that encompasses the following:

• Providing solutions and building relationships with customers

• Prioritizing workloads and providing project specific technical support

• Assisting with testing and replication of issues to define and close support tickets

• Ensuring customer knowledge base is advanced with key product information where applicable

Our ideal candidate will have the following:

• Exceptional problem-solving skills and attention to detail

• Exceptional communication skills (written and verbal)

• Advanced computer knowledge

• Previous customer service experience and a passion for providing top notch customer service

• High level of motivation with the ability to work unsupervised

If you believe you fulfil the requirements above, please provide us with your CV and covering letter describing the key attributes you would bring to this role.

Integrated Control Technology (Australia) Pty Ltd

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