AI Job Summary

Minimum 3 years’ travel sales and customer service experience, preferably in a contact centre environment.
Handle inbound sales inquiries via phone and email from travel agents and consumers; conclude sales transactions.
Have tertiary qualifications in tourism, sales, hospitality, or a related field.

Role Type

Within United Kingdom • Contract • Full-time • Coordinator

Description

About you

You have a love for travel, the great outdoors, and a keen sense of adventure. You are positive and proactive and want to work for a purpose-driven business.

About the role

Aurora Expeditions is seeking an experienced and skilled person who will thrive on building rapport and selling great adventures to our customers on a 12 months maternity contract. If you are passionate about sustainability and you are someone who can bring their exceptional sales techniques to the role, be one of our customer service champions ensuring our expeditioners have the trip of a lifetime, then this could be the role for you.

The role of Sales and Customer Service Consultant is responsible for handling inbound sales inquiries via phone calls and emails from both travel agents and consumers, understanding their requirements, providing tailored recommendations, and successfully concluding sales transactions, all while fostering long-term relationships. Excellent relationship building and customer service skills, strong communication, and the ability to thrive working in a fast-paced environment will help you to be a success in the role.

These are some qualities that you will possess

3 years’ travel sales and customer service experience preferably within a contact centre environment.
Relevant tertiary qualifications, for example tourism, sales or hospitality.
Ability to quickly learn and maintain current knowledge of Aurora Expeditions products and services.
Demonstrated knowledge of Microsoft Office applications, CRM software (Salesforce preferred), and experience with travel reservations systems is desirable.

What’s on offer:

Working for a purpose-driven business
A truly innovative Australian-owned company with an exciting product offering
Remote working, Volunteering Leave and Fitness incentive Policies
Competitive salary

Company Overview

Aurora Expeditions is an Australian owned adventure company specialising in small group voyages to the Polar Regions and other wild and culturally immersive destinations for over 35 years. A world leader in expedition cruising, we offer passengers the chance to have an intimate experience of the destination, with the support of passionate experts in their field and flexible, innovative itineraries. We strongly encourage diverse candidates to apply from all backgrounds, including Indigenous Peoples, people with disabilities, people of all genders, sexual orientations, races, ethnicities, and ages. As a B Corp, we’re committed to Justice, Equity, Diversity, and Inclusion and to building a workplace grounded in fairness, belonging, and respect. If you require any adjustments or support during the recruitment process, please let us know as we’re happy to help.