Technical Support Engineer

Summary:

We are seeking a highly skilled Technical Support Engineer to provide technical assistance and support to our people. The ideal candidate will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve technical issues.

Responsibilities:

• Provide technical support to clients via phone, email, or in-person
• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Collaborate with other teams to identify and resolve complex technical problems
• Document and track technical issues and resolutions in a timely manner
• Provide training and support to clients on new products and services
• Stay up-to-date with industry trends and advancements in technology

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in technical support or related field
• Strong knowledge of hardware, software, and network systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Experience with customer service and support

Applicants need to have full working rights for New Zealand to be considered.