Frontline Senior Customer Service Representative – Be the Voice of Our Business!
Are you a problem-solver who genuinely enjoys helping customers? If you’re looking for a role where your skills and experience will be valued, we want to hear from you!
Who Are We?
We are proud to be New Zealand’s largest Greenwaste Management company. Our commitment to exceptional customer service goes hand in hand with our dedication to environmental responsibility. We believe in the strength of teamwork, the value of smart, sustainable solutions, and in delivering a service our customers can depend on—every time
Now, we’re looking for an experienced, customer-focused problem-solver to join our Frontline Customer Service team.
What You’ll Be Doing:
✔ Handling inbound & outbound customer calls and emails – helping customers with inquiries, resolving issues, and ensuring a seamless experience.
✔ Problem-solving and thinking on your feet – no two days are the same, and we need someone who can take ownership and find solutions.
✔ Keeping things running smoothly – processing requests, troubleshooting account issues, and ensuring every customer interaction is top-notch.
✔ Contributing to our team culture – we’re a small, dedicated team that supports each other, and we want someone who adds to our positive environment!
✔ Improving processes – if you see a way to do something better, we want your input!
✔ Supporting and Training team members – sharing knowledge, guiding others, and helping new starters build confidence in their role
What We’re Looking For:
✔ Multitasker – This role requires strong multitasking skills with the ability to manage multiple situations at the same time
✔ A quick thinker who picks up new systems fast – experience using multiple software applications at once is a plus!
✔ Exceptional communication skills – both verbal and written.
✔A cool, calm, and collected attitude – even when things get busy, you stay professional and solutions-focused.
✔ An eye for improvement – you don’t just follow processes, you look for ways to make them better.
✔A team player – we support each other and maintain a positive team culture. This role includes working one evening per week and one weekend per month; however, these can be worked from home.
Why Join Us?
✔ Supportive, down-to-earth team – we work hard but have fun along the way.
✔ A Friendly, professional team environment
✔ Flexible hours, particularly around school drop-off and pick-up
✔ Flexible working arrangements – a balance of working from home and the office
✔ Career development and growth opportunities
Applicants must be a New Zealand citizen, resident, or hold a valid visa with the right to work in New Zealand.
If this sounds like the role for you, apply online today!
