Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia, New Zealand, Canada, United Kingdom and Holland, and our footprints continue to grow. Together with our strategic partners and suppliers, we aim to putting our brands in every consumer’s hands as well as in their hearts and minds, and our products always reach them at the right place and at a right time.
Your Role
- Set up and maintain product demonstration stations in-store or at events, ensuring cleanliness, visibility, and brand compliance.
- Offer samples (food/beverage where applicable) and facilitate product trials while following hygiene and safety standards at supermarkets, malls, restaurants, trade shows, and events., e.g. cooking instant noodles, pre-cooked meals at home or stir-frying food, etc.
- Explain product features, benefits, and unique selling points in a clear, engaging, and persuasive manner.
- Actively engage customers, encourage purchases, answer questions, and provide accurate product information and special offers.
- Collect customer feedback, inquiries, or leads and report them to the sales or marketing team.
- Maintain a professional appearance and represent the brand’s values at all times.
- Ensure compliance with in-store or event regulations, including health, safety, and food handling protocols.
- Monitor stock levels at the demo site and request replenishment as necessary.
- Ensure promotional items, samples, and brochures are well-stocked during events.
- Record demo performance, including sales achieved, samples distributed, and customer engagement data.
- Transport, assemble and disassemble materials used when required.
- Briefing session (online or face to face) is required for any brands and products onboard.
- Adhere to all food safety standards and requirements.
About You
- Must hold or be willing to obtain a Basic Food Safety & Hygiene (or Food Handler) certificate
- MUST HAVE a current New Zealand driver’s license and access to a reliable vehicle
- NZ working rights
- Excellent communication skills in English, in addition to Mandarin and/or Cantonese is a must
- Previous experience in promotions, retail, or customer service preferred, but not essential.
- Good communication and interpersonal skills. Ability to explain and present products clearly and persuasively.
- Outgoing, confident, and customer-focused personality.
- Basic knowledge of product category (food, lifestyle, electronics, etc.) — training provided.
- Ability to work independently, manage time, and handle customer queries.
- Basic reporting and data recording skills through google form
Working Conditions
- May be required to stand for long periods and work in high-traffic retail environments.
- Working hours may include weekends, public holidays, and promotional campaign dates.
- Travel between store locations may be required.
What You Can Get In Return:
You will have the opportunity to take your career to the next level as you’ll gain extensive exposure to the FMCG industry.
If you’re interested in this role and believe you will be a great fit for our position we would love to here from you! Please click ‘apply now’ and upload your resume!
*At Oriental Merchant, the security of our employees and candidates is a priority. Recently, we have been made aware of certain unauthorized individuals falsely presenting themselves as recruiters as part of online scams or phishing attempts. We will never request sensitive information such as your bank account information, money or any personal information for visa sponsorships during the application and interview process.
If someone asks you for sensitive information, we strongly advise that you assume that individual is not affiliated with Oriental Merchant. Some things to watch out for:
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We will never request payment from you to process employer sponsored visas of any kind. Employer sponsored visas is something Oriental Merchant unfortunately do not currently facilitate for candidates.
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Slightly altered or unprofessional email addresses. Oriental Merchant’s Australian based HR team/management only corresponds from email addresses with the domain ‘@oriental.com.au’.
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Vague job requirements or job descriptions. Most of our open job opportunities and descriptions can be found on our company website Oriental Merchant Careers.
If you would like to verify who you are speaking to please reach out to hr@oriental.com.au before providing any information.
Please note that we do not accept applications via email, all applications must be processed via the links above.
