About Us
We are a proudly New Zealand-owned, award-winning KiwiSaver and wealth manager. Our mission is to educate and empower our customers to make informed financial decisions and achieve strong long-term performance. With a relentless focus on these goals, we are dedicated to growing Kiwis’ wealth and helping them attain better financial outcomes in retirement.
At our core, we are a purpose-driven business, caring deeply about making a difference. Our passionate team plays a crucial role in bringing our mission to life. We foster a culture of idea-sharing and empowerment, encouraging our people to lead initiatives that positively impact our business, community, and members.
About The Role
As the Distribution QA Analyst, your role is to provide first-line assurance over the quality and compliance of financial advice delivered within our Distribution team. You will play a key role in balancing regulatory requirements and a commitment to prioritising customer experience.
You will work closely with Distribution leaders, advisers, and the Compliance team to promote a culture of accountability, defensibility, and a continuous uplift in advice quality.
Your day-to-day will look something like this:
- Conduct weekly structured QA reviews of advice
engagements (virtual & in-person) to ensure strong customer outcomes and
regulatory compliance.
- Assess adherence to FAP license conditions,
regulatory obligations, and internal advice policies and frameworks.
- Identify conduct risks, systemic weaknesses, and emerging trends, escalating material
issues in a timely manner.
- Provide constructive feedback to advisers and Distribution leaders to support
continuous improvement.
- Analyse QA data, member feedback, and insights (including AI-enabled reporting) to
identify recurring themes and uplift opportunities.
- Support first-line risk and control activities, including control testing, remediation
tracking, and annual adviser attestations.
- Assist in the investigation and management of complaints, incidents, and advice-related
breaches.
- Contribute to advice quality uplift initiatives, including CPD monitoring, development of
training materials and embedding improvements into advice processes.
What Sets You Apart
We’re looking for a proactive, detail-oriented professional who combines strong regulatory expertise with analytical insight and a genuine commitment to delivering great customer
outcomes.
Skills and experience that will help you succeed:
- Level 5 Certificate in Financial Services (Investment Stand) or willingness to obtain within 6 months of started, and/or a relevant tertiary qualification in business, law, or similar.
- 2+ years’ experience in compliance, risk management, or a related role within financial
services.
- Strong working knowledge of New Zealand financial advice regulation and the Financial Advice Code of Conduct.
- Experience working closely with financial advisers and members, with a genuine understanding of their needs and challenges.
- Highly developed analytical capability, with the ability to interpret data, identify trends, and surface emerging risks.
- Confident producing clear, insightful reporting to inform management decision-making and
risk mitigation.
- Excellent communication and stakeholder engagement skills, with the ability to influence
and build trusted relationships.
- Detail-oriented, proactive, and adaptable, with a strong customer-first mindset and sound
problem-solving ability.
Why This is The Place for You
Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.
- We offer a hybrid model that empowers you to balance work and home life seamlessly.
- Competitive base salary + bonus package paid twice a year, additional KiwiSaver contribution, corporate benefits, and more!
- Wellbeing benefits including health insurance, Employee Assistance Program (EAP), and
discounted gym membership.
- Thorough induction, study assistance, and ongoing training & support.
- Proactive Health & Wellbeing Committee that organises a full calendar of events and
initiatives that support Social Connection, Community, and Mental Health.
- Comfortable and central Auckland CBD office location.
Next Steps
If you are interested and wish to apply, please hit “Apply Now” and be sure to include your CV and cover letter setting out your interest and fit for the role.
We look forward to meeting you!
Applicants for this position should hold a valid visa to work full-time in NZ.
