At Fusion we get tech done! We are all connected by a drive to improve the lives of Kiwis through ideas and technology. We enable government agencies and businesses to operate, thrive and grow.
The Role
We’re looking for a tier 2 support person who is looking to step up into more of a leadership position as a 2IC for the team. You’ll be providing first-line phone Fusion customers, actively listening to their issues to determine how they can be resolved. You’ll be resolving tickets promptly and accurately while always maintaining exceptional levels of customer service.
You’ll work closely with colleagues and other stakeholders to escalate any issues, tracking progress until a successful outcome is reached for the customer.
Must Haves
- Clean criminal record.
- Permanent legal right to work in NZ.
Your Talent
We’re looking for someone who can tick the following boxes:
- Excellent communication skills, including listening, and verbal and written.
- Solid customer service experience, preferably in a remote capacity.
- Experience with providing technical support to customers, particularly with Windows 10/11, Microsoft 365 and/or Azure.
- Analytical skills to troubleshoot technical issues and identify the cause.
- Able to develop rapport quickly with a wide range of people.
- Able to remain calm and professional in all circumstances.
- Able to work autonomously
- Customer service experience, ideally with Windows 10/11, Microsoft 365 and Azure
- Other tech that it would be beneficial to have experience with: Veeam, Cortex/Sophos AVs, SharePoint/Intune
Don’t sweat if you don’t tick every box, we hire people, not checklists. Apply if you’re confident that this role is right for you!
About us
Fusion Networks is passionate about IT, we are true technologists who love what we do. We are a forward-focused company that thrives on being innovative and future aligned, as we grow into new areas of work.
Note: After applying you will receive an email from our HR system with some follow up questions. Please watch out for it in your inbox (or spam)!
