Brendan Foot Supersite is a proud, family-owned automotive business representing some of the biggest and most trusted vehicle brands in New Zealand. We’re known for our great people, excellent service, and a commitment to doing things right.
About the Role
We are looking for a Customer Relations team member to be the first point of contact for customers phoning into the dealership to book their vehicles into our busy service workshops across the Wellington region.
In this role, you’ll handle inbound and outbound calls, schedule service appointments, and work closely with our Service Advisors and Managers to ensure a smooth and professional experience for every customer.
This is more than just taking bookings – you’ll be a key part of ensuring our workshops operate efficiently while helping customers feel informed, supported, and valued.
What You’ll Be Doing
• Taking incoming calls and online inquiries, and proactively contacting customers for service bookings
• Managing scheduling across multiple workshop locations to ensure the best use of capacity and technician availability
• Confirming, following up, and rescheduling appointments as needed
• Assisting with customer queries around service pricing, vehicle warranties, and promotions
• Identifying opportunities to promote additional services and support customer retention programs
• Accurately updating and maintaining records using our dealership management system (DMS)
• Working closely with Service Advisors and Managers to support customer satisfaction and workshop productivity
What We’re Looking For
• Minimum 2 years’ customer service experience (call centre or similar)
• High attention to detail and strong time management skills
• Confident and professional communication, both over the phone and via email
• Calm and solutions-focused, even under pressure
• A true team player who collaborates well across departments
• Strong computer skills and the ability to learn new systems quickly
• Familiarity with customer retention programs would be beneficial
Why Join Us?
• Be part of a supportive, friendly team culture
• Work in a multi-franchise dealership with a great local reputation
• Play a key role in delivering a top-tier customer experience
Apply Now!
If you enjoy speaking with people, love solving problems and are ready to thrive in a fast-paced and customer-focused environment, we’d love to hear from you.
Candidates must be NZ resident’s or have a valid work visa for NZ. Applications close 5pm Friday 3rd April. Please note we will be shortlisting applications as they come through.
For more information please contact Paula, HR Manager, paulae@brendanfoot.co.nz
