Join Our Team
We’re looking for an organized, customer-focused Hire Coordinator to join our Hautapu branch. This is a fast-paced, hands-on role that plays a key part in the day-to-day operation of our hire business.
As the link between our customers, workshop, drivers and administration team, you’ll ensure our access equipment and forklift fleet is prepared, maintained, delivered and returned efficiently while providing outstanding customer service.
If you thrive in a busy environment, enjoy coordinating multiple tasks, and take pride in delivering excellent service, we’d love to hear from you.
About the Role
The Hire Coordinator is responsible for coordinating daily hire operations, ensuring the efficient preparation, servicing and movement of access and forklift equipment. You’ll work closely with all areas of the business to maximize fleet utilization, maintain operational efficiency, and
deliver an exceptional customer experience.
Key Responsibilities
- Respond to customer enquiries via phone and email.
- Prepare quotations, hire proposals and process hire contracts.
- Manage off-hires and complete all customer documentation.
- Coordinate equipment bookings and monitor fleet availability.
- Arrange transport and logistics for deliveries and collections.
- Resolve customer enquiries promptly and professionally.
- Coordinate the preparation of EWP and forklift equipment for hire.
- Ensure equipment is serviced, safety checked and ready for dispatch.
- Coordinate equipment inspections, off-hires and returns.
- Manage equipment movements throughout the yard and workshop.
- Maintain accurate hire records and documentation.
- Support the efficient day-to-day operation of the branch.
About You
To be successful in this role, you will have:
- Previous experience in the hire industry (preferred).
- Knowledge of EWP (Elevated Work Platforms) and forklift equipment (advantageous).
- Outstanding customer service and communication skills.
- Strong organizational and time management abilities.
- Good computer and administrative skills.
- The ability to remain calm and effective in a busy environment.
- A professional, reliable and proactive approach.
- A positive attitude and a commitment to working as part of a team.
What We Offer
- A varied and rewarding role where no two days are the same.
- A supportive and experienced team environment.
- Ongoing training and development opportunities.
- The opportunity to be part of a growing business with a strong focus on
customer service and safety.
If you’re looking for a role where you can make a real difference to our operations and customer experience, we’d love to hear from you.
No overseas applicants please – no tokens available.
Apply now and become an important part of our team.
