Join Our Fun and Fast-Paced Team at Amtech Medical – Customer Service Representative Wanted!
Are you ready to be part of a growing, innovative team? At Amtech Medical, we’re on a mission to revolutionise the medical distribution industry, and we’re looking for a Customer Service Representative to join our vibrant team in Wanganui.
Who Are We?
We are Yes Group, a dynamic group of medical distribution companies, operating across New Zealand and Australia serving physiotherapy clinics, hospitals, aged care providers, and private healthcare organisations. Our New Zealand business, Amtech Medical, is a leader in the medical devices and equipment space, and we’re growing fast! Whanganui is the HQ for YES Group. We thrive on Trust, Innovation, Action, and Care – and we want you to join us as we continue to make waves in the industry.
We’re looking for A-grade people to join our Customer Service team – and this could be you!
If you’re the right person for this role, you can expect a fun work environment in our brand-new office space, a friendly staff culture, and rewarding compensation.
Location: 32 Mill Road, Whanganui
Hours: 9:30am – 7:00pm, Monday to Friday
About the Role:
As a Customer Service Representative, you will be at the heart of our business. You will be the voice of Yes Group, supporting customers across New Zealand and Australia, answering questions, resolving issues, and helping them discover the healthcare products that improve patient outcomes. We have very fast response times which we track every day, and focus on delivering the highest quality service in the market. Your day-to-day responsibilities will include:
- Responding quickly and professionally to customer emails, phone calls, and web chats
- Making outbound calls to strengthen customer relationships, provide updates, and ensure customer satisfaction
- Preparing quotes and proposals
- Collaborating closely with sales and sales support teams on leads and opportunities
- Meeting and maintaining our fast-response service standards (tracked daily)
- Supporting a variety of other customer-focused tasks as needed to ensure a seamless customer experience
What You will Bring
Essential Skills
- 1-2 years of customer service experience
- Excellent phone, email, and written communication etiquette
- Computer skills with the ability to learn new systems quickly
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work independently and as part of a team
Personal Attributes
- Self-motivated – eager to learn, adapt, and grow
- Humble, hungry, and smart – the three key traits we value in all team members
- Relationship builder – confident and comfortable speaking to a wide range of people
- Team player – thrives in a collaborative environment
Why Join Us?
- Be part of a fast-paced, supportive, and innovative team
- Work for a company that values excellence, service, and customer satisfaction
- Enjoy ongoing opportunities for skill development
- Contribute to meaningful work that supports healthcare organisations across NZ and Australia
This is a Whanganui-based role. If you’re interested, please apply here – we are looking forward to hearing from you!
