Sales Assistant

Hydrista – Australian Open 2027

Drink More Water, together we win.

Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2  successful years as the Australian Open Official Drink Bottle Partner, we’re excited for another year – together with you!

The role

As a casual Hydrista at waterdrop® you’ll be the face of the brand at various locations around Melbourne, bringing high energy and enthusiasm to our Hydration Hub, Studio, pop-ups, sampling activations and community events, while delivering the same excellent customer service that defines the waterdrop® experience.

Your responsibilities at waterdrop®:

• Represent waterdrop® at retail activations, pop-up stands and community events across Melbourne
• Drive sales and brand awareness through engaging, high-energy interactions with event attendees
• Identify customer needs and answer product related questions, including on-the-spot product demonstrations and sampling
• Take every opportunity to capture customer data at events to expand our database and customer loyalty
• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to management
• Deliver product excellence by maximising product knowledge with relevant recommendations
• Attend and participate in event briefings, team meetings and training sessions as required by your manager
• Ensure good communication with your colleagues and event coordinators before, during and after activations
• Have a positive attitude with the team and customers and be open to constructive feedback
• Maintain brand standards on visual display, merchandising, cleanliness and general housekeeping at event locations
• Follow policies and procedures to maintain the security of stock, customer records and cash handling at events
• Ensure timekeeping and attendance is in line with company policies, including for early setup and late pack-down at events
• Be aware of Health & Safety requirements at all event sites
• Be willing and able to travel to different venues and locations around Melbourne as rostered
• Obtain a valid Victorian Working with Children Check and National Police Check

What you bring to the table:

• Be approachable and available to assist customers with their shopping and product experience
• Enthusiasm and commitment to always provide excellent customer service, including in fast-paced event environments
• Willing to adapt and take on new challenges, including irregular event hours and varying locations across Melbourne
• Strong selling skills and confidence engaging with new customers in high-traffic settings
• Always present a professional image
• Ability to multitask, especially when managing a stand solo or coordinating with a small team
• The ability to maintain professionalism under all circumstances
• Works effectively and efficiently alone and in a team
• Prepared to go the extra mile when needed
• Good interpersonal and communication skills
• Demonstrated retail sales or event/promotional experience in a customer-focused environment
• Comfortable with manual handling (setting up stands, carrying stock/equipment)

What we offer you:

• An ambitious and international team with whom fun is by no means neglected
• Individual development opportunities in one of the fastest growing e-commerce companies
• Discount on-and offline on your waterdrop® purchases
• Variety — no two days look the same across different Melbourne events

Wanna drop in? Just send us your cover letter and resume via the application button.