Receptionist

Summary:

We are seeking a friendly and organised Receptionist to join our hospitality team in Buller, Western Australia. This temporary, casual role is essential for providing excellent customer service and ensuring smooth operations at our front desk. The ideal candidate will be the first point of contact for guests, contributing to a welcoming atmosphere and supporting the overall guest experience.

Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Manage incoming calls and respond to inquiries in a professional manner.
• Assist guests with check-in and check-out procedures efficiently.
• Maintain the reception area, ensuring it is tidy and presentable at all times.
• Handle reservations and bookings using the hotel management system.
• Provide information about the hotel facilities and local attractions.
• Assist with administrative tasks as required, including filing and data entry.
• Collaborate with other departments to ensure guest satisfaction.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills, including familiarity with Microsoft Office.
• A friendly and approachable demeanour.
• Flexibility to work various shifts, including weekends and holidays.