Ecommerce & Fulfillment Coordinator – Containers for Change

About WARRRL

WARRRL (WA Return Recycle Renew) is the Scheme Coordinator for Containers for Change, one of Western Australia’s largest circular economy initiatives.

Working with industry, government and community partners, we help deliver better environmental, social and economic outcomes through the recovery and recycling of beverage containers across the state.

Since the scheme launched, more than 5.7 billion containers have been diverted from general waste, helping to create a cleaner WA and supporting a statewide network of refund points that provide employment, fundraising and community benefits.

As we continue to evolve and grow, we’re focused on building a more efficient, innovative and sustainable resource recovery network for the future.

Our vision is clear: to create a circular economy for containers that delivers positive environmental and social outcomes for Western Australia.

The Opportunity

As Ecommerce & Fulfilment Coordinator, you will be responsible for the day-to-day operation of WARRRL’s online shop and the coordination of customer enquiries, order fulfilment, inventory, merchandise and supplier relationships.

You will ensure online and internal orders are managed accurately and efficiently, customer enquiries are resolved promptly, inventory records remain accurate, and products and collateral are available when required. You will also maintain the online product catalogue, monitor fulfilment performance and work closely with our third-party logistics and merchandise providers.

This is a hands-on coordination role that combines customer service, ecommerce administration, inventory management and operational problem-solving. You will work collaboratively with teams across WARRRL, including Brand & Marketing, Growth, Commercial and Finance, to deliver a responsive and high-quality service to customers and internal stakeholders.

You will also use customer feedback, operational reporting and supplier insights to identify opportunities to improve the online shop, fulfilment processes, customer experience and sustainable product and sourcing outcomes.

This is an exciting opportunity for a proactive and detail-oriented coordinator who enjoys taking ownership, solving problems and improving the way things work.

This is a full-time role based in Subiaco.

About you

You are a highly organised and customer-focused coordinator who takes ownership of issues and follows them through to resolution.

You have experience supporting ecommerce, retail, customer service, order fulfilment, inventory or merchandise operations. You are comfortable working across multiple systems, suppliers and internal teams to ensure orders are processed, stock is managed and customers receive timely and accurate support.

You bring strong attention to detail and can confidently maintain product information, reconcile stock records, monitor outstanding orders and identify issues before they affect the customer. You are also comfortable working with data and producing clear operational reporting.

You communicate clearly, build positive working relationships and remain calm and practical when managing competing priorities or resolving customer, supplier and fulfilment issues.

You have an interest in sustainable procurement and enjoy identifying opportunities to improve product, supplier and operational outcomes.

Experience working with ecommerce platforms, third-party logistics providers, inventory systems or accounting software will be highly regarded.

What you will bring:

To be successful in this role you will demonstrate:

• Experience in ecommerce coordination, online retail, customer service, order fulfilment, inventory management or a similar operational role.
• Strong customer service capability, including managing enquiries, returns, refunds, disputes and order-related issues.
• Experience administering an online shop or ecommerce platform, including maintaining product information, pricing, images and catalogue accuracy.
• Experience coordinating orders, logistics, merchandise, collateral or inventory.
• Strong attention to detail and the ability to maintain accurate product, order and stock information.
• Confidence working with suppliers, third-party logistics providers and internal stakeholders to resolve operational issues.
• Strong organisational skills and the ability to manage competing priorities and follow tasks through to completion.
• Sound analytical and problem-solving capability, with experience using operational data to identify issues and improvement opportunities.
• Clear written and verbal communication skills.
• A proactive, practical and continuous-improvement mindset.
• Experience using ecommerce, inventory, order management or accounting systems will be highly regarded.
• An interest in sustainable procurement, supplier management and environmentally responsible sourcing practices.

Our Culture and Benefits

At WARRRL, our people are central to our success. We are committed to creating a workplace that is safe, inclusive, and accessible for all, where diversity is valued and different perspectives are welcomed. 

We are proud to have completed our first Reconciliation Action Plan and continue to strengthen our relationships with Aboriginal and Torres Strait Islander peoples. All applicants who self-identify as Aboriginal and Torres Strait Islander in their cover letter will be guaranteed an interview. 

We offer a competitive salary and comprehensive benefits package, along with opportunities for professional growth and development. Employee benefits include:

• Working in the heart of Subiaco close to public transport and great cafes
• An additional three days annual leave over the Christmas period
• One wellbeing day and one volunteer day per year
• Flexible working options  
• Generous parental leave benefits
• Regular team days and social activities
• Access to wellbeing benefits and a wide range of discounts
• LinkedIn Learning membership
• Salary packaging options

Most importantly, you will be part of a purpose-driven team making a tangible difference to Western Australia’s environment and communities.

How to apply

If you are interested in this position, click “Apply” at the top of the page.

For more information about the role please contact people@warrrl.com.au

Applications close at 5pm on Sunday, 1 December 2026.   Please note, WARRRL reserves the right to hire prior to the closing date. 

To discover more about WARRRL, visit warrrl.com.au