About Us
We are a company of the Vorwerk Group. The courage to innovate and the commitment to the highest quality have made us an internationally successful company with a long tradition.
With our Thermomix® and Kobold brands, we have been delighting customers worldwide for over 140 years. People are our top priority. We want to offer you the best possible working environment so that you can actively shape your future and ours. Join us and bring innovative products to people’s hearts through modern person-to-person direct sales channels – become part of our team now!
Over recent years, we have successfully diversified in Australia and New Zealand through the development of an e-commerce marketplace for Thermomix® accessories and premium kitchenware.
The Opportunity
The Business Transformation team is currently recruiting a full-time permanent Application Support Officer based in either Melbourne or Perth.
This support role is critical to ensure an outstanding customer journey and has a clear focus on resolving issues so the Field team can continue their income generating activity. You will be a motivated and detail-oriented administrator who thrives in a fast-paced role with loads of variety. No two days are the same – you’ll be an integral part of our team, helping things run smoothly behind the scenes.
Key responsibilities include:
• Management of ticketing systems to resolve customer issues, document the resolution and manage ongoing correspondence
• Follows communication processes to keep individuals and teams updated appropriately on their ticket progress
• Resolves Salesforce, Netsuite and Shopify technical issues within scope in a clear, concise way following processes
• Uses initiative to research technical solutions to resolve issues
Skills:
• Hands-on experience with NetSuite; Salesforce experience is a strong bonus with 2 to 3 years experience in a similar role ideally
• Solid understanding of ITIL processes and service management principles
• Proficient in using service desk ticketing systems with a strong sense of urgency to solve problems
• Customer-focused mindset with the ability to work independently
• Exceptional attention to detail and commitment to quality work
What’s in it for you?
- A competitive hourly rate – because your time and skills are valued
- Free on-site parking – making your day that little bit easier
- A clean, modern workspace with quality tools and up-to-date systems
- Be part of a supportive team in a global company known for excellent service
Ready to make an impact? Apply now and join the Vorwerk team to be part of an innovative, dynamic, and sustainable future!
