There’s never been a better time to join Virtual IT Group (VITG). We have exciting growth plans, strong market momentum, and an ambitious 12 months ahead. We’re proud of the fantastic clients we partner with and the long-term relationships we’ve built across Australia and New Zealand. From managed services to industry-leading cyber security, our expertise helps organisations thrive, and we’re looking for great people to be part of what’s next.

As an Onboarding Engineer, you’ll be the first impression that sets our clients up for long-term success. You’ll lead the onboarding of newly acquired clients, discovering and documenting their environments, deploying our managed services and security toolsets, remediating risks, and ensuring a seamless handover into ongoing support.

This is a client-facing role for someone who enjoys variety, project work, and solving new challenges. No two days are the same. One day you’ll be auditing and onboarding a new environment, the next you’ll be coordinating vendors, managing a complex transition, or helping navigate a challenging client situation. Strong people skills are just as important as technical capability, as you’ll regularly work with a variety of personalities, stakeholders, and situations.

Responsibilities

• Lead the technical onboarding of new clients from contract sign-off through to successful go-live and handover.
• Audit, discover, and document client environments, including infrastructure, Microsoft 365, networking, backup, and security platforms.
• Deploy and configure managed services, monitoring, patching, backup, and security tooling to VITG standards.
• Coordinate onboarding projects, managing timelines, risks, dependencies, vendors, and stakeholder expectations.
• Build comprehensive documentation and deliver clean handovers to Service Desk and operational teams.
• Act as the technical face of VITG during onboarding, building trust and delivering an exceptional client experience.
• Identify and remediate risks, gaps, and non-standard configurations before they become operational issues.

Qualifications & Experience

• ProvenMSP experience is essential.
• Strong systems engineering or infrastructure experience across Microsoft 365, Windows Server, networking, virtualisation, and backup technologies.
• Experience onboarding or transitioning clients into managed services environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to confidently engage technical and non-technical audiences.
• Exceptional organisation and documentation skills, with the ability to manage multiple onboardings simultaneously.
• The resilience, professionalism, and people skills to navigate challenging situations, manage expectations, and build trust with clients.
• Azure, security, IT Glue, Hudu, ConnectWise, Autotask, or similar MSP platform experience will be highly regarded.
• Strong people skills are a must.

Company Overview

At Virtual IT Group, we’re a client-centric Managed Service Provider focused on building long-lasting partnerships and delivering technology solutions that genuinely make a difference. We understand that no two businesses are the same, which is why we take the time to understand our clients’ goals and tailor ICT solutions that not only meet expectations but exceed them.

We’re not perfect, but we’re very good at what we do. From managed services to industry-leading cyber security solutions, we help organisations across Australia and New Zealand operate securely, efficiently, and confidently. If you’re looking for a role with variety, autonomy, great clients, and real career opportunities, we’d love to hear from you.