Service Advisor

Ready to love where you work? 

We’re searching for an experienced Service Advisor to join our growing team in one of Western Australia’s most exciting sectors. If you’re looking for exceptional work-life balance, a supportive and family-friendly culture, ongoing training, genuine career advancement opportunities, and the chance to work alongside some of the industry’s best people, this could be the opportunity you’ve been waiting for. 

At our company, people come first. We believe great careers are built on respect, support, development, and the freedom to enjoy life outside of work. 

About VDI Australia & Perth Iveco 

VDI Australia is the sole national distributor for Yutong buses in Australia, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. Our service department attends to the ongoing needs of our customers across the country, ensuring safety & reliability. Operating in WA for over 40 years, Perth Iveco is Perth’s trusted team of professionals, offering expert advice, support, services and sales when it comes to high-quality light, medium and heavy commercial vehicles for a variety of applications. 

With strong growth across the business, this is an opportunity to join us at a pivotal stage and contribute to our continued expansion across Australia.

About the Role  

As a Service Advisor, your primary focus will be delivering an exceptional customer experience, coordinating workshop bookings and supporting the efficient delivery of service and repair operations for our Redcliffe service workshop – across both Yutong electric coaches and Perth Iveco medium/heavy vehicles.  You will take ownership of the customer journey from booking through to vehicle handover, ensuring customer needs are understood, managed, and met with professionalism and care. This is a real opportunity to build relationships and develop your skills within our supportive, professional service workshop environment.

Key Accountabilities   

• Deliver a consistently high standard of professional, personalised customer service, acting as the primary point of contact for customers and ensuring clear communication at all stages of the service process.  
• Proactively manage customer enquiries, concerns, and follow-ups to ensure effective resolution and positive outcomes. 
• Liaise with customers, internal teams and other stakeholders to manage service and repair bookings in line with customer needs and workshop capacity, complete accurate costing of repair orders and ensure timely invoicing of all services and repairs.  
• Manage end-to-end warranty claim processes, ensuring accuracy, timeliness, and compliance with manufacturer requirements. 

Skills and Experience    

• Previous experience in a Service Advisor role (highly regarded). 
• Pentana experience (highly regarded). 
• Strong customer-centric approach to all interactions.  
• Exposure to bus, transport, automotive, or heavy vehicle industries.  
• High attention to detail and accuracy, strong organisational and time management skills.  
• Ability to work both independently and as part of a team spread across multiple departments. 

 Why Join Us:  

• Strong work/life balance.  
• Access to ongoing professional development opportunities.  
• Opportunity to work with leading heavy vehicle brands including Yutong and Iveco.  
• Career development within a growing national organisation.  
• Supportive and team-focused workshop environment.  
• Commitment to safety, quality and continuous improvement.   

We are DRIVEN by our Company Values:  

Dedication, Responsibility, Innovation, Value, Excellence and Nurture.  

At VDI Australia, we invest in your growth. Comprehensive in‑house training is provided to ensure you build confidence, expand your technical skills, and stay up to date with evolving vehicle technology. This is an excellent opportunity to join a stable, growing business that values its people, offers ongoing development, and provides a supportive and inclusive team environment. VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au