Are you an experienced Service Advisor looking for better work/life balance and genuine development opportunities in an exciting part of the bus & coach industry? 

Does your attention to detail, product knowledge, and commitment to customer service make you the go-to person in every service conversation?  

VDI Australia is the sole national distributor for Yutong buses in Australia, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. Our service department attends to the ongoing needs of our customers across the country, ensuring safety & reliability.  

With strong growth across the business, this is an opportunity to join us at a pivotal stage and contribute to our continued expansion across Australia.   

About the Role  

As a Service Advisor, your primary focus will be delivering an exceptional customer experience, coordinating workshop bookings and supporting the efficient delivery of service and repair operations for our Eagle Farm service workshop.  You will take ownership of the customer journey from booking through to vehicle handover, ensuring customer needs are understood, managed, and met with professionalism and care. This role is approximately 25% customer-facing and 75% internally focused, building relationships and developing your skills within our supportive, professional service workshop environment. 

Key Accountabilities   

• Deliver a consistently high standard of professional, personalised customer service, acting as the primary point of contact for customers and ensuring clear communication at all stages of the service process.  
• Proactively manage customer enquiries, concerns, and follow-ups to ensure effective resolution and positive outcomes. 
• Liaise with customers, internal teams and other stakeholders to manage service and repair bookings in line with customer needs and workshop capacity, complete accurate costing of repair orders and ensure timely invoicing of all services and repairs.  
• Manage end-to-end warranty claim processes, ensuring accuracy, timeliness, and compliance with manufacturer requirements. 

Skills and Experience    

• Previous experience in a Service Advisor role (essential). 
• Pentana experience (essential). 
• Strong customer-centric approach to all interactions.  
• Exposure to bus, transport, automotive, or heavy vehicle industry.  
• High attention to detail and accuracy, strong organisational and time management skills.  
• Ability to work both independently and as part of a team spread across multiple departments and locations. 

Why Join Us:  

• Strong work/life balance with no weekend work. 
• Access to ongoing professional development opportunities.  
• Opportunity to work with leading heavy vehicle brands including Yutong.  
• Career development within a growing national organisation.  
• Supportive and team-focused workshop environment.  
• Commitment to safety, quality and continuous improvement.  

We are DRIVEN by our Company Values:  

Dedication, Responsibility, Innovation, Value, Excellence and Nurture.  

At VDI Australia, we invest in your growth. Comprehensive in‑house training is provided to ensure you build confidence, expand your technical skills, and stay up to date with evolving vehicle technology. This is an excellent opportunity to join a stable, growing business that values its people, offers ongoing development, and provides a supportive and inclusive team environment. VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au