Support Worker CCS – Family Relationship Services

Location: Albury, NSW

Work Arrangement: Office based role. This is not a remote position

Employment Type: Part-time | Permanent and 12 Month Fixed-term Contract Available

Classification: Social, Community, Home Care and Disability Services Award, Level 4

• Salary between $92,279 – $99,294 (pro-rata) plus superannuation (based on skills and experience)
• Salary packaging to maximise your take home pay
• A supportive, collaborative workplace committed to wellbeing and continuous learning

Upper Murray Family Care (UMFC) is seeking compassionate and motivated Children’s Contact Service Support Workers to join our dedicated Family Relationship Services team. We have part-time (0.9 FTE) permanent and fixed-term positions available, working one Saturday per fortnight.

Be part of a transformative, trauma-informed workplace that values both staff and clients.

About the Role

The position focuses on supporting children and families through the delivery of safe, structured, and supportive contact and changeover services.

Key responsibilities include:

• Safe Changeovers and Supervised Contact – conducting risk assessments and facilitating safe, conflict-free contact/changeovers.
• Case Management Support and Documentation – providing referrals, case planning, case notes, and documentation.
• Program Development and Compliance – contributing to the development of program guidelines and procedures.
• Networking and Promotion – representing the service with the community, other providers, and the courts.
• Data and Reporting – supporting accurate data collection and reporting requirements.

About You

You will be passionate about working with children and families, with the ability to remain calm, empathetic and professional in complex and sometimes emotionally charged situations.

You will also bring:

• Qualifications (or working towards) in Social Work, Community Services, Childcare, or a related field.
• Experience working with families and children with complex needs.
• Knowledge of child development, family relationships and trauma-informed practice.
• Strong report-writing and documentation skills.
• Ability to build and maintain positive professional relationships with a wide range of people.
• Personal qualities such as reliability, resilience, flexibility, and a sense of humour.

Why join UMFC?

• This is an opportunity to join an organisation where your work has a direct connection to community impact.
• We proudly implement the Sanctuary Model, fostering a culture of safety, emotional intelligence, and collaboration.
• Be part of a values-driven organisation that puts wellbeing, connection, and growth at the heart of everything we do.

This is your opportunity to make a meaningful impact in the lives of children, families, and the broader community.

The relevant Position Description can be accessed via the UMFC Careers page by selecting the applicable vacancy.

For more information or a confidential discussion, please contact Rachel McCloskey at rmccloskey@umfc.com.au

How to Apply

To apply, please click the ‘apply’ button and submit:

• A current resume; and
• A cover letter addressing the Key Selection Criteria outlined in the Position Description.

Screening questions: After submitting your resume and cover letter, you will receive an email containing a link to complete the screening questions. Please note that screening questions are a requirement of your application.

We encourage you to apply as early as possible. Applications will close as soon as a suitable candidate is appointed.

As part of our recruitment process, we conduct comprehensive screening checks.

A Child Safe, Diverse and Inclusive Workplace

UMFC is a Child Safe organisation and is committed to child safety. We want children to be safe, happy, and empowered. We support and respect all children as well as our staff and volunteers. We are committed to the safety, participation, and empowerment of all children.

We celebrate diversity and recognise that every person brings unique strengths, perspectives and experiences. We are committed to fostering a culturally safe, inclusive and accessible workplace where everyone can thrive.

We warmly welcome and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, LGBTQIA+ people and individuals from all backgrounds and experiences.

As an organisation that works alongside diverse communities, we value a workforce that reflects the people we serve and are committed to ensuring equitable opportunities for all.