Holiday Consultant

Summary

HOLIDAY CONSULTANT

ULTIQA Lifestyle Reservations Team

Varsity Lakes | Full-Time & Part-Time Opportunities – Competitive salary package + discounted holiday and travel benefits

Create Great Holiday Experiences Every Day

ULTIQA Lifestyle is a hospitality, travel and lifestyle business delivering memorable holiday experiences for members. We are looking for positive, reliable and customer-focused people to join our Reservations Team.

Why Join ULTIQA?

• Discounted holiday and travel benefits
• Ongoing training and professional development
• Career progression opportunities
• Positive, supportive and collaborative team culture

About the Role

As a Holiday Consultant, you will be the first point of contact for members, providing personalised reservations support, holiday planning assistance and travel-related solutions.

• Manage inbound and outbound member enquiries. All calls are from or to our Members Data Base.
• Assist with holiday bookings, exchanges and partner travel products
• Understand members’ needs and recommend suitable holiday options
• Deliver excellent service while working towards quality and sales goals
• Maintain accurate member and booking records across multiple systems

About You

You genuinely enjoy helping people and creating positive customer experiences. You communicate clearly, learn systems quickly and are comfortable balancing service with sales opportunities.

• Positive attitude and strong customer focus
• Reliable, organised and attentive to detail
• Collaborative approach and commitment to teamwork

Qualifications & Work Experience

Essential

• At least one year of customer service or sales experience

Highly regarded

• Experience in travel, hospitality, membership services or a contact centre
• Experience using reservation, CRM or membership systems
• Qualifications in travel, tourism, hospitality, business or a related discipline

Roster Requirements

Flexible availability across a 5-day roster, including Saturdays (4 hrs), is essential.

How to Apply

Please submit your resume and a brief cover letter outlining your suitability for the role to reception@ultiqa.com.au