Operational Dispatch and Administration Support

A dynamic role combining customer service, dispatch coordination and operational administration.

The emergency job dispatch and administration support role provides direct support to the National Operations Team (Australia wide).

This is a fast-paced position where you’ll manage incoming service requests, coordinate operational resources and provide administration support to keep day-to-day service delivery running smoothly. You’ll need to be organised, adaptable and comfortable managing changing priorities.

Working hours: Onsite – Monday to Friday, 11:00am – 7:00pm

About the Role

Your primary responsibilities will include:

• Receiving and responding to customer service requests via phone, email and internal systems.
• Coordinating and dispatching technicians and subcontractors, including safety tracking and monitoring response times against KPIs.
• Creating work orders and jobs for emergency and corrective works.
• Raising subcontractor purchase orders and arranging external support when internal resources are unavailable.

You’ll also provide broader operational administration support, including:

• Updating and validating internal data and records.
• Assisting with the setup of new contracts for state-based delivery teams.
• Undertaking quality checks on completed job reports.
• Maintaining internal on-call rosters.
• Monitoring and following up staff and subcontractor compliance requirements.
• Supporting compliance with industry and security standards.
• Working collaboratively with the team to manage competing priorities.

About You

You’ll be a positive, proactive team member who enjoys working in a busy environment and takes pride in delivering great customer service.

You’ll bring:

• Strong written and verbal communication skills.
• Excellent organisational and time management skills.
• Experience dealing with customers and operational teams.
• Exceptional attention to detail and the ability to work independently.
• A flexible, solutions-focused approach to managing competing priorities.
• Proficiency in Microsoft Word and Excel.

Experience with Microsoft Dynamics 365 would be advantageous but is not essential.

Depending on your experience and strengths, there may be flexibility in the broader administration responsibilities.

About TVH

TVH is a leading national provider of Mechanical, Electrical, Fire, Hydraulic and General Maintenance services. With more than 600 employees across Australia, we partner with commercial clients to deliver essential building services that keep workplaces safe, compliant and operational.

As a business experiencing strong and sustained growth, there has never been a better time to join TVH. Through continued success in securing new clients and expanding existing partnerships, we’re creating new opportunities across our operations and service delivery teams.

For our people, this means long-term job security and genuine career development opportunities within an established national organisation. Whether you’re looking to build on existing industry experience or establish a long-term career in fire protection, TVH offers the support, stability and opportunity to help you succeed.

Apply Now

If you enjoy variety, thrive in a fast-paced environment and have a strong customer service mindset, we’d love to hear from you.

Click Apply Now to join TVH.