Receptionist

Step into a role where premium service meets purpose. At TotalFusion Lions, we don’t just welcome members, we elevate their entire experience. As the face of our brand, our Reception Team delivers seamless service, sharp attention to detail, and a genuine passion for health and wellness. We’re currently expanding and on the lookout for an energetic, polished, and dependable Receptionist to join our high-performing customer service team. 

If you’re the kind of person who remembers names, anticipates needs, and genuinely loves making someone’s day better – keep reading.

Availability – Weekday Monday to Friday 5am – 10pm and Weekend shifts Sat/’Sun 6am – 6pm

Your Role 

As a Receptionist, you will deliver a five-star experience every single shift. You’ll set the tone at the front of house, keep our standards high, and make sure every member and guest feels genuinely welcomed from hello to goodbye.

What you’ll be doing: 

As a key point of contact for our members and guests, you’ll be responsible for:

• Greeting members by name with warm energy, professionalism and turning every interaction into a positive one
• Delivering an exceptional experience to every prospect, new member and current members
• Supporting in achieving daily MDE/KPIs and monthly budgets
• Managing bookings, member check-ins, phone/email queries across Reception, wellness, day spa & allied health and retail sales
• Supporting member retention across cancellation and lapsed visitations 
• Managing overdue accounts and compliance with care and professionalism
• Keeping the database & task management system spotless
• Promoting club programs, special events, promotions & retail 
• Onboarding new members – app setup, tags, photos 
• Supporting our wider wellness, spa, and fitness departments by ensuring smooth, efficient front-of-house operations
• Responding calmly and confidently to member needs or issues

What you’ll bring / Qualifications:

• Previous reception or customer service experience
• Experience (leadership experience is a bonus)
• A genuine belief that outstanding service is the key to everything
• A professional appearance and demeanour
• Current First Aid and CPR certificates (or the willingness to obtain them)
• Proficiency in Microsoft Office Suite and Office Management software
• Strong written and verbal communication skills
• Sharp attention to detail and  problem solving skills
• The confidence to approach members and lead by example
• Ability to work independently and as part of a team
• Great organisation and time management
• Honesty, integrity and a positive approach to change
• You thrive in a fast-paced, premium environment
• You’re naturally organised, proactive, and people-focused
• You bring a high standard of personal presentation and communication
• You’re a team player who owns your role and takes pride in exceeding expectations
• Previous experience in customer service, front desk, fitness or wellness is highly regarded, but energy, attitude, and reliability matter most

What You’ll Love:

• Complementary Membership** (Minimum Hour Required)

• Discounts on spa treatments, wellness therapies, café, and retail

• The chance to grow with a leading wellness brand in a stunning flagship location

• A supportive, ambitious, and values-led team culture

• Flexible scheduling across weekdays, evenings and weekends

Apply Now:

If you’re looking for a role offering 20-25 hours per week, your passionate about delivering exceptional service and want to be part of a brand redefining health and wellness, we’d love to hear from you. Submit your CV and a short cover letter introducing yourself today!

NOTE: *Only applications in PDF format will be reviewed and considered*

Company Overview

Are you passionate about fitness, sales, allied health, wellness, beauty therapy, customer service, or leadership? At TotalFusion, we are dedicated to creating an intentional environment so you thrive in your career. Our uniquely diverse workforce prioritises the progression, development, and culture of our people and teams. At TotalFusion, career growth is at the core of our mission. Explore current job openings and elevate your career with TotalFusion.