Job Summary:

Join our vibrant team at The Sands Torquay as our Conference and Events Sales Executive, where your expertise in event management will play a pivotal role in orchestrating unforgettable events. Your role will involve comprehensive planning, organisation, and seamless execution of various events, including corporate conferences, golf charity days, event dinner and shows and supporting weddings. We are looking for someone who possesses stellar communication skills, thrives under pressure, and is driven by a passion for crafting extraordinary experiences.  This role is currently a maternity role with the opportunity to be a permanent role, post an 8 month contract.

Key Responsibilities:

1. Events and Conference Sales:

• Actively pursue new and maintain existing client relationships to boost revenue and position The Sands Torquay as a top choice for events in regional Victoria.
• Possess a thorough understanding of event market dynamics to target suitable business opportunities.
• Utilise strong product knowledge and sales techniques to maximise revenue.
• Efficiently prepare and issue proposals and contracts for events and conferences within 24 hours.
• Organise and conduct property site inspections for potential and current clients.
• Persistently follow up on pending business to capitalise on revenue opportunities.
• Experience with Ivvy and RMS would be of benefit.

2. Event Coordination:

• Coordinate external services and products, ensuring accurate quoting and client billing.
• Prepare and disseminate event orders through Ivvy, ensuring internal departments are well-informed.
• Attend event team weekly meetings to confirm event details and focus on guest satisfaction and revenue enhancement.
• Ensure seamless inter-departmental coordination for excellent service delivery.
• Gather guest feedback to enhance client relationships and improve services.
• Proactively address guest issues, escalating major complaints as necessary.

3. Health and Safety:

• Contribute to a safe and healthy workplace environment.
• Comply with safety instructions and procedures.
• Report any safety concerns or incidents promptly.

4. Professional Development:

• Engage in ongoing professional development.
• Stay abreast of evolving ICT skills and industry trends.

5. General Duties:

• Maintain professional interactions with team members to promote a positive work environment.
• Provide prompt and professional responses to customers and stakeholders.
• Uphold company values and adhere to SOPs and company policies.
• Meet and Greet clients, professional manner to showcase our resort with on site inspections and attendance at familiarisations where required.

Qualifications:

• Bachelor’s degree in event management, hospitality or related field.
• Sales experience essential.
• At least 2 years of experience in event planning and coordination.
• Strong organisational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in event management software and tools. (Ivvy and RMS)
• Flexibility to work irregular hours, including evenings and weekends.

Skills and Attributes:

• Exceptional organisational and time-management skills.
• Outstanding communication and customer service skills.
• Ability to work efficiently under pressure.
• Strong team player with a collaborative mindset.
• Creative problem-solving and decision-making skills.
• Keen attention to detail.
• Adaptability to changing circumstances and client needs.
• Passion for delivering memorable event experiences.

Staff Benefits:

• Staff discounts through the resort.
• Access to Health Club and Golf Course – subject to availability