Coordinator, Student Wellbeing

 Coordinator, Student Wellbeing

The Cairnmillar Institute Hawthorn East | Part time(0.8)- Full-time, Continuing

About the role

We are looking for an experienced and compassionate Coordinator, Student Wellbeing a to join The Cairnmillar Institute.

This is a varied role for someone who can provide a calm, practical first point of contact for students who need support, are navigating complex circumstances, or wish to raise a concern or complaint.

Working across academic and professional teams, you will help students understand their options, connect with the right services and navigate appropriate support and resolution pathways. You will provide non-clinical triage, coordinate complex student matters, facilitate referrals and support the fair and timely resolution of student concerns.

You will also play an important role in identifying recurring issues and opportunities to improve Cairnmillar’s student support, wellbeing and complaints processes.

What you’ll be doing

In this role, you will:

• provide an accessible first point of contact for students seeking wellbeing support or guidance;
• undertake initial non-clinical triage and identify appropriate support, referral and escalation pathways;
• coordinate complex student matters involving multiple academic or professional services;
• provide practical support and facilitate warm referrals to appropriate internal and external specialist services;
• receive and coordinate student concerns and complaints, helping students understand available informal and formal resolution pathways;
• support appropriate early resolution while maintaining clear boundaries between student support, investigation and formal decision-making;
• provide a trauma-informed and person-centred first response to sensitive disclosures, including gender-based violence, within the scope of the role;
• recognise and appropriately escalate significant wellbeing, safety and other risks;
• maintain accurate and confidential case and complaint records; and
• identify emerging themes, service gaps and opportunities to strengthen the student experience.

About you

You will bring sound judgement, empathy and the ability to remain calm and practical when working with complex or sensitive matters.

You will have:

• experience in student support, wellbeing, case management, welfare, complaints, dispute resolution or a similar environment;
• demonstrated experience responding appropriately to complex or sensitive matters;
• the ability to identify risk, coordinate referrals and escalate matters appropriately;
• strong communication skills and the ability to explain processes clearly to people who may be distressed, dissatisfied or uncertain;
• strong organisational skills and the ability to coordinate matters across multiple stakeholders;
• an understanding of confidentiality, privacy, procedural fairness and professional boundaries; and
• a commitment to inclusive, accessible, culturally safe and respectful practice.
• A relevant tertiary qualification in student services, social work, psychology, counselling, education, human services, dispute resolution or a related discipline is preferred, or an equivalent combination of relevant experience and training.

Experience within higher education, health, community services or another regulated environment would be highly regarded, as would training or experience in complaint handling, trauma-informed practice, Mental Health First Aid or gender-based violence response.

Application details

To apply, please attach your CV and a short statement outlining your interest in the role and your relevant skills and experience.

Please refer to the full Position Description for detailed responsibilities and selection criteria.

Only shortlisted applicants will be contacted. [Advertisem…t Template | Word]

Why join Cairnmillar?

• Hybrid work options and flexible workplace culture
• Supportive and inclusive team environment
• Opportunities for ongoing learning and development
• Purpose-driven work in a values-aligned organisation
• Salary packaging options available [Advertisem…t Template | Word]

Our organisation is committed to child safety. We have zero tolerance for child abuse. Applicants should be aware that we require Working with Children, Police and reference checks.

Cairnmillar is an equal opportunity employer committed to attracting and developing a diverse workforce that reflects the community it serve