Customer Support Officer – Parramatta

Do you thrive in a fast-paced and customer-centric environment?

If this sounds like you, Global Skills are currently recruiting for a Customer Support Officer to join our call centre at Parramatta.

About Us

Global Skills is a highly regarded and successful Employment Services Provider with a history of over 35 years providing support to our community, participants and employers through the provision of high quality and tailored employment services. As a long-standing provider, our success has been driven by our commitment to providing outstanding customer service and our willingness to work in partnership with our participants and employers to achieve their goals.

Global Skills is supportive of candidates looking to enter the Employment Services industry for the first time and also welcomes applications from experienced candidates with current or previous industry or related experience.

Key Responsibilities:

• Working in a call centre environment assisting Participants with enquiries both over the phone and by email
• Create and reschedule Participant appointments as required
• Assist with the resolution of minor Participant issues as they arise
• Record all Participant interactions in Global Skills I house database system
• Provide administrative support to sites as required

Successful candidates for these roles will:

• Share our commitment to providing the highest standard of customer service
• Have a passion for helping others and making a difference
• Possess exceptional communication skills and an ability to build rapport
• Possess good administrative and computer skills
• Take pride in assisting customers and helping resolve queries in a first point of contact role
• Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary
• Be eligible to work in Australia
• Be expected to comply with all Information Security and Privacy requirements
• Experience in Employment Services (jobactive, Workforce Australia, DES, TtW) or a call centre environment is highly regarded.
• Be able to work full-time hours onsite, Monday to Friday

Working at Global Skills

Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with Disability and candidates from a Culturally and Linguistically Diverse, First Nations or from the LGBTQIA+ background.

Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you. We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace.

Our employees benefit from:

• Competitive salaries and conditions
• Employee Assistance Program to support your wellbeing
• Monthly rostered day off option
• A paid day off for your birthday
• One-week additional annual leave per year for staff with over 5 years of service
• An annual staff development allowance to strengthen skills, qualifications and opportunities for progression
• Access to an unlimited, fully paid staff development program delivered by external industry experts
• Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas
• Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation.

How to Apply

Apply via SEEK or Employment Hero

Learn more about Global Skills by visiting www.globalskills.com.au