Guest Services Consultant

Love the outdoors and talking with people? Enjoy crossing off to-do lists and working as a team to get it done?  

At Tasmanian Walking Company, behind every walking experience is the Guest Services team, making sure the little things are taken care of in the lead up to our guests going on big adventures. From answering those last-minute questions to making sure the trip details are in the right place, our Guest Services team help turn a booking into an adventure to remember.

About us

The Tasmanian Walking Company (TWC) have been walking for almost 40 years, offering amazing wilderness experiences to our guests in some of Tasmania and mainland Australia’s most special places. We work to take people out of their everyday, guiding people through nature with care and respect, and fostering connection with people and place across walks in Tasmania, Victoria, South Australia, and the Northern Territory.   

About the role

As a Guest Services Consultant, you will be responsible for the collection, processing, and provision of guest information, and providing prompt responses to guest questions regarding their booking. This means that you will be one of the friendly voices behind our walking adventures, helping guests prepare for the experience and guiding them through what they need to know before they hit the track.   You can expect to:

• Respond to guest queries across phone, email, and online chat in a professional and friendly manner
• Provide accurate and detailed information about walks, accommodations, and additional services
• Process booking, payment, personal and financial information with precision
• Follow up on outstanding booking details to ensure all arrangements are complete
• Develop in-depth knowledge of all TWC products to assist guests and colleagues effectively

What you will bring:

We’re not looking for a particular degree, qualification or career path. We’re looking for someone with the right mix of curiosity, initiative and people skills. We would love to hear more from you if you:

• Have demonstrated experience in an administrative or customer-focused role
• Have a genuine interest in hiking and the outdoors, as well as a passion for the hospitality or tourism industry
• Are comfortable with technology. Previous experience using CRM systems or Microsoft Office products is highly regarded.
• Have a knack for detail and ensuring accuracy of your work
• Enjoy spending time on the phone, with excellent written and verbal communication skills
• Are a team player, you share information freely and pitch in when things get busy

What we can offer you:

• Be part of one of Australia’s leading eco-tourism operators
• Opportunities to get to know the places in which we walk
• An established wellbeing program
• Opportunities for training, social and professional development

 How to show your interest:

Please provide your current CV and cover letter explaining why you are interested in the position with Tasmanian Walking Company.

Tasmanian Walking Company is committed to fostering a diverse, inclusive, and respectful workforce and we strongly encourage applications from people of all genders, cultures and walks of life.  

This full-time role will be based in our Launceston office, with the opportunity to discuss arrangements for some of this time to be spent working from home.

Applications close 29 November 2026