Community Engagement Officer (Identified)

Your Contribution  

Our Community Engagement Officer (Family Wellbeing) plays a key role in strengthening Aboriginal and Torres Strait Islander families and communities through culturally responsive education, engagement and prevention activities. This position is responsible for the development, coordination and facilitation of group programs, workshops and community activities that increase parenting knowledge, build family resilience, strengthen kinship and community connections, and improve understanding of child development and wellbeing.  

Working from a strengths-based and culturally informed perspective, you will support families through early intervention and prevention initiatives, provide information, referrals and practical support, and help connect families with services that promote positive outcomes for children, young people and communities.  

The primary focus of this role is to work alongside families and communities to achieve positive outcomes in the following areas

• Building parents’ confidence, knowledge and practical skills to support their children’s growth, development and wellbeing
• Delivering education and awareness activities that strengthen understanding of child development, parenting and healthy family functioning
• Supporting families to build resilience, enhance protective factors and strengthen their capacity to navigate challenges
• Creating opportunities for families to strengthen connections with kin, community, culture and support networks
• Encouraging participation in community programs, support groups, workshops and local services
• Connecting families to culturally safe supports, resources and services that meet their individual needs
• Promoting positive outcomes for vulnerable children, young people and families through prevention, education and early intervention initiatives
• Developing strong partnerships with families, community organisations and service providers to improve access to support and drive positive community outcomes

 Key Responsibilities and Accountabilities

• Develop, coordinate and facilitate parenting programs, educational workshops, support groups and community engagement activities
• Deliver prevention and early intervention activities that strengthen parenting capability, family wellbeing and community connectedness
• Coordinate community events, promotions, engagement activities and feedback opportunities
• Support the establishment and ongoing facilitation of Family Wellbeing Service support groups
• Provide information, brief interventions, referrals and advocacy for children, young people and families
• Build and maintain positive and respectful relationships with families, community members and key stakeholders
• Collaborate with schools, early childhood services, health providers and community organisations to improve outcomes for families
• Represent TAIHS at community events, forums and stakeholder meetings
• Participate in Family Wellbeing Service team meetings and integrated service delivery activities
• Collect activity data, maintain records and prepare reports as required
• Promote culturally safe practice and positive engagement with Aboriginal and Torres Strait Islander families and communities
• Ensure compliance with Family Wellbeing Service procedures, Human Services Quality Standards and organisational requirements

Required Qualifications and Experience

• Hold a current Blue Card (Queensland Working with Children Check), Queensland C Class Driver Licence, and the ability to successfully pass a National Police Check prior to commencement
• Provide evidence of relevant qualifications and professional registrations (where applicable) prior to commencement
• Demonstrated ability to safely perform the physical requirements of the role
• Experience working with Aboriginal and Torres Strait Islander peoples and communities, with a demonstrated commitment to cultural capability and culturally safe practice
• Previous experience in a community, family support, health or human services role
• Knowledge of child development, parenting frameworks, strengths-based practice and family wellbeing principles
• Ability to work within a case management and family support environment
• Demonstrated ability to work collaboratively within a team, recognising and valuing the skills, knowledge and contributions of others
• Ability to work autonomously and demonstrate initiative, self-motivation, effective time management and solution-focused problem solving
• Competence in the use of Microsoft Office applications, databases, client management systems and other workplace technologies
• Highly developed written, verbal and interpersonal communication skills, with the ability to build positive and professional relationships with clients, community members, stakeholders, Departmental representatives and colleagues
• Knowledge of, or the ability to acquire knowledge of, relevant legislation including the Child Protection Act 1999 and Domestic and Family Violence Protection Act 2012, and maintain current practice knowledge
• Demonstrated ability to coordinate, develop and deliver community programs, educational workshops and group activities
• Sound understanding of the historical, social, cultural and economic factors impacting Aboriginal and Torres Strait Islander peoples and communities

Why join TAIHS?  

At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive.

Join us and make a real difference to the lives of individuals, families, and communities.  

Benefits of being a TAIHS team member:

• Weekly Pay & Access to Salary Packaging Benefits
• Training & Development Opportunities – Your success is our goal!
• Career Progression Opportunities
• Free Access to Employee Assistance Program – Supporting you to be your best
• Staff Wellbeing Program – 10 Wellbeing Days & Wellness Facilities

How to Apply

This position will remain open until close of business – Tuesday, 1 December 2026

Please submit the following as part of your application:

• Your Current CV/Resume
• A one-page Cover letter detailing how you will achieve success in the position

If you have any queries or are experiencing difficulties submitting your application through this page, please contact our Recruitment Team at hr@taihs.net.au

To learn more about TAIHS and view the Position Description for this role please visit our website at: https://www.taihs.net.au/working-with-taihs

TAIHS is committed to building an inclusive culture that respects and promotes human rights and diversity. The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Employees demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people communicate effectively and empower Aboriginal and Torres Strait Islander people.

TAIHS acknowledges that we respectfully journey together to aspire to be a culturally capable organisation. We are an inclusive, equal employment opportunity employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

THIS IS AN IDENTIFIED POSITION – ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE OF ALL BACKGROUNDS AND EXPERIENCES ARE ENCOURAGED TO APPLY