🌟We’re Hiring: Customer Support 🌟

As a key player in the media industry, Streem’s support function operates around the clock – 24 hours a day, 7 days a week. 

We’re looking for a new team member to join our Customer Support team! This is a full-time, Monday-to-Friday role with hours from 10 AM to 6 PM.

About the role

This Customer Support role is ideal for individuals who have a passion for a career in the media and SaaS landscape, and enjoy creating outstanding experiences for our valued clients as a first point of contact and being responsible for various vital ‘behind the scenes’ activities. 

Your day-to-day responsibilities

• Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform;
• Supporting our Account Management team with day-to-day tasks, including data entry, brief building, brief exports and testing new products;
• Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers;
• Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem’s proprietary technologies;
• Collaborating with our Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform meets their requirements;
• Producing transcripts, summaries, and downloadable media, and prepare media brief documentation for clients;
• Conducting routine data entry, database maintenance, quality control of news content through the platform, and exporting data for reporting purposes.

About YOU

• 1-2 years’ experience in a customer support or customer service role; 
• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;
• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;
• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences; 
• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;
• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field (completed or in progress); 
• Previous experience working within the media or news industries;
• Prior experience working with media monitoring, intelligence or social listening tools;
• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

If you don’t tick every box but think you’d be a great fit, we’d still love to hear from you.

Why Streem?

At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.

Our clients rely on us to understand what’s happening in the media as it happens, and our people are at the heart of making that possible.

When you join Streem, you’ll enjoy:

• Hybrid and flexible working.
• A collaborative and supportive team environment.
• Exposure to leading Australian brands, government and corporate clients.
• $3,000 annual professional development allowance.
• Catered lunches and a fully stocked snack kiosk.
• Extra paid leave, including Birthday, Wellbeing, Volunteering and Blood Donation Leave.
• Generous parental leave.
• Dog-friendly Surry Hills office, just five minutes from Central Station.
• Talent referral bonuses, corporate discounts, salary sacrifice options and more.

Ready to apply?

If you’re passionate about media and data, and want to grow your career with one of Australia’s leading media technology companies, we’d love to hear from you.

At Streem, we believe our best work comes from diverse perspectives and experiences. We’re committed to creating an inclusive workplace where everyone feels welcome, supported and empowered to succeed.