Retail Assistant

C&L Tool Centre is seeking a customer-focused Retail Assistant to join our high-performing Banyo Team.

We’re looking for a motivated individual with experience in retail sales or customer service, ideally within the tools, hardware, safety products or an industrial-related field.

The Role

As part of our Retail team, your responsibilities will include:

• Be the first point of contact for customers, ensuring every interaction is professional and welcoming.
• Process sales transactions and manage customer orders efficiently.
• Address customer needs by resolving issues and providing tailored solutions that exceed expectations.
• Offer detailed information about our products and services.
• Promote sales, special offers, and new product releases.
• Prepare and deliver accurate quotes to customers, both in-person and via phone.
• Manage stock control activities, including pick packing, order processing, returns, and transactions, with accuracy and efficiency.
• Manage general branch organisational duties to support the team and maintain operational efficiency.

Why Join C&L Tool Centre?

At C&L Tool Centre, we value our people and pride ourselves on creating a supportive and high-performing workplace culture.

We offer:

• Genuine career progression opportunities within a growing national business
• Opportunity to work within a fast-growing ASX-listed organisation
• Supportive leadership team and collaborative environment
• Access to leading industry brands and products
• Employee Assistance Program (EAP) for you and your family
• Refer-a-friend program
• Staff discounts, health and travel insurance discounts, cashback offers, and gift cards
• Team events, celebrations

About You 

To succeed in this role, you will bring:

• Previous experience in retail sales or customer service, with a passion for building relationships and helping customers.
• Strong communication and interpersonal skills, with a customer-first approach.
• The ability to solve problems and manage enquiries, quotes and orders effectively.
• A positive attitude and willingness to learn and grow.
• Availability to work every second Saturday.

About Stealth Group Holdings

Stealth Group Holdings (ASX: SGI) is Australia’s leading independent distributor and retailer serving the workplace and home across hardware, home improvement, building supplies, industrial MRO, safety and consumer technology products, together with value-added services.

Through its multi-channel platform, Stealth serves independent retailers, businesses and organisations, trade professionals, DIY consumers and major retail resellers across Australia.

Stealth’s portfolio of businesses includes: Heatleys Safety, Industrial & Hardware; Hardware & Building Traders (HBT); C&L Tool Centre; H Hardware; and Force Technology International.