National Compliance Manager

Location: Melbourne, VIC 

Employment Type: Full-time, Permanent

Reporting to: Chief Executive Officer 

About SCS Group

SCS Group is a national provider of commercial cleaning and integrated facility services, delivering high-quality services across approximately 2,000 customer locations throughout Australia.

Our workforce model combines directly employed team members with an extensive network of approved Business Partners. We are committed to providing safe, compliant, transparent and consistently high-quality services to our customers while supporting sustainable business growth.

About the role

We are seeking an experienced National Compliance Manager to lead and strengthen SCS Group’s national compliance framework.

Reporting directly to the CEO, this is a key leadership role responsible for providing independent oversight, practical guidance and assurance across workplace relations, Business Partner and subcontractor compliance, WHS, quality, environmental management, contractual obligations and relevant legislative requirements.

Working closely with Operations, People Culture & Capability, Finance, Sales and Technology, you will ensure compliance requirements are understood, embedded into day-to-day operations, appropriately documented and consistently applied across all states and territories.

A key focus of the role will be ensuring SCS can demonstrate effective governance and compliance across our hybrid workforce model of directly employed cleaners and Business Partners.

Key responsibilities

Compliance & Governance

• Develop, implement and maintain SCS Group’s national compliance framework and annual compliance plan.
• Maintain registers covering applicable legislation, regulations, standards, licences, customer requirements and contractual obligations.
• Establish clear compliance responsibilities, controls, reporting requirements and escalation processes.
• Monitor legislative and regulatory changes and coordinate required business responses.
• Prepare accurate monthly compliance reports for the CEO and Senior Management Team.
• Maintain appropriate compliance evidence to support tenders, customer reviews, audits and due diligence.
• Promote a practical, accountable and risk-based compliance culture across the organisation.

Business Partner & Subcontractor Compliance

• Oversee the national Business Partner prequalification, onboarding, monitoring and review framework.
• Ensure Business Partners maintain current insurance, licences, registrations, employment records, training records and other required documentation.
• Conduct risk-based reviews of workplace arrangements, payroll evidence, superannuation, right-to-work documentation and worker engagement practices.
• Identify and escalate potential underpayment, sham contracting, modern slavery, exploitation and undocumented labour risks.
• Work with Finance and Operations to prevent payments to non-compliant or expired Business Partners.
• Maintain a national Business Partner compliance scorecard and corrective-action register.
• Coordinate the suspension or removal of Business Partners where compliance requirements are not met.

Direct Workforce Compliance

• Work with People Culture & Capability and Operations to monitor compliance with the Cleaning Services Award 2020, National Employment Standards and applicable workplace legislation.
• Review working hours, classifications, allowances, penalty rates, overtime, breaks and employment documentation.
• Monitor employee right-to-work status, licences, inductions and mandatory training.
• Support payroll compliance reviews and investigations into identified discrepancies.
• Ensure compliance risks are considered when mobilising new contracts or changing workforce models.

WHS, Quality & Environmental Compliance

• Oversee the national WHS compliance framework in consultation with Operations and People Culture & Capability.
• Monitor risk assessments, SWMS, chemical registers, safety data sheets, training records, incident reporting and corrective actions.
• Coordinate internal compliance audits across offices and customer sites.
• Monitor high-risk activities, including working at heights, machinery operation, chemical use, manual handling and specialist cleaning.
• Review serious incidents, identify systemic causes and ensure corrective actions are implemented.
• Maintain and continuously improve management systems aligned with ISO 9001, ISO 14001 and ISO 45001.
• Coordinate internal and external certification audits and monitor audit findings through to completion.
• Analyse compliance, quality and environmental trends and recommend preventative improvements.

Customer & Contractual Compliance

• Review significant customer contracts and tender requirements to identify compliance obligations.
• Develop compliance registers for major and high-risk accounts.
• Support customer audits, tender submissions, contract reviews and supplier-assurance questionnaires.
• Coordinate responses to material customer compliance concerns.
• Ensure mobilisation plans address employment, safety, quality, environmental and customer-specific requirements before service commencement.

Training, Investigations & Continuous Improvement

• Develop and coordinate mandatory compliance training for employees, managers and Business Partners.
• Provide practical compliance advice and guidance to managers.
• Issue compliance alerts and guidance following legislative, regulatory or procedural changes.
• Promote early reporting of incidents, breaches and potential risks.
• Coordinate investigations into material or recurring compliance failures.
• Prepare clear, evidence-based investigation reports and recommendations.
• Monitor remediation and corrective-action plans through to verified completion.
• Identify trends and opportunities for continuous improvement across the business.

About you

To be successful in this role, you will bring:

• At least 7 years’ experience in a compliance, risk, quality, WHS or governance role.
• Experience working across a multi-site, distributed or national workforce.
• Strong knowledge of Australian workplace relations and WHS requirements.
• Demonstrated experience conducting audits, investigations and risk assessments.
• Experience managing corrective actions and compliance registers.
• Strong analytical, reporting and stakeholder-management skills.
• The ability to interpret legislation, contracts, standards and policies and translate them into practical operational requirements.
• Strong integrity, independent judgement and the confidence to raise difficult issues constructively.
• A practical and commercially balanced approach to compliance.
• Excellent attention to detail, record keeping and communication skills.
• The ability to manage competing priorities across multiple jurisdictions.
• A current Australian driver’s licence and willingness to travel interstate.

Desirable experience

Experience in one or more of the following will be highly regarded:

• Commercial cleaning or facilities management.
• Security, labour hire, logistics or another labour-intensive service industry.
• Subcontractor, franchisee or outsourced service partner management.
• Working knowledge of the Cleaning Services Award 2020.
• ISO 9001, ISO 14001 and ISO 45001, including Lead Auditor experience or equivalent practical experience.
• Formal qualifications in compliance, risk, WHS, quality, law, human resources or a related discipline.
• Contractor-management, audit or governance-risk-and-compliance systems.
• Modern slavery, ethical sourcing and supply-chain due diligence.

Why join SCS Group?

At SCS Group, we believe our people are at the heart of our success. We offer:

• Great Place to Work® Certified for three consecutive years, recognising our commitment to our people and workplace culture.
• A competitive remuneration package + tools of trade.
• A performance-based and well-structured work culture.
• Numerous career development pathways, tailored training and development programs, and mentorship opportunities.
• Annual bonuses and a generous employee referral program.
• An empowering, fun, diverse and inclusive culture.
• Additional annual leave purchasing options.
• Volunteer days and genuine reward and recognition programs.
• The opportunity to make a meaningful impact on compliance, governance and operational standards across a national organisation.

Our commitment to inclusion

At SCS, we are committed to building a culture of belonging where everyone feels valued, respected and empowered to bring their whole selves to work.

We believe diversity strengthens our organisation and are dedicated to providing equal opportunities for everyone to succeed. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to fostering a culturally safe and inclusive workplace where diverse backgrounds, experiences and perspectives are celebrated.

Pre-employment checks

During our recruitment process, you will be required to undergo pre-employment checks, including reference and national police checks.

Notice to Third Parties

SCS does not accept unsolicited resumes, or liability associated with fees or costs, from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their applications independently.