Description
Position Title: Housekeeping SupervisorDepartment: Rooms DivisionReports To: Director of HousekeepingLocation: QueenstownCompany Profile:Nestled in the heart of Queenstown, our boutique hotel is renowned for its refined charm, personalised service, and dedication to excellence. We provide an exceptional guest experience grounded in luxury, attention to detail, and the warmth of genuine New Zealand hospitality. Our housekeeping team plays a vital role in upholding the presentation and comfort of our guest spaces, ensuring a memorable stay every time.________________________________________Job Purpose:The Housekeeping Supervisor supports the smooth operation of the housekeeping department by coordinating daily tasks, maintaining presentation standards, and ensuring timely room readiness. The role combines team supervision with quality assurance and guest-focused service.________________________________________Position Overview:As Housekeeping Supervisor, you will oversee the day-to-day operations of the housekeeping team, ensuring all guest rooms, suites, and public areas are cleaned and maintained to the highest standards. This hands-on leadership role involves guiding team members, conducting inspections, managing workloads, and supporting seamless guest experiences. Working closely with management, you’ll lead by example and uphold quality, efficiency, and service excellence across all housekeeping activities.Key Responsibilities:Team Leadership & Supervision• Allocate daily room assignments and special tasks to housekeeping staff.• Conduct pre-shift briefings to communicate priorities and updates.• Provide on-the-job guidance, training, and support to housekeeping team members.• Monitor staff performance and address issues constructively and promptly.Quality Control & Inspections• Inspect guest rooms and public areas to ensure they meet presentation and cleanliness standards.• Identify and correct deficiencies, providing coaching where needed.• Report recurring issues or maintenance concerns to management.Guest Experience & Service• Respond promptly to guest requests and feedback, ensuring a high level of satisfaction.• Work collaboratively with front office and maintenance to support room readiness and guest comfort.• Support service recovery efforts and follow up on guest complaints as required.Health, Safety & Procedures• Promote safe working practices, including correct handling of chemicals and equipment.• Ensure staff adhere to hygiene, uniform, and PPE requirements.• Uphold housekeeping procedures and contribute to process improvements.Administration & Reporting• Assist with stock checks and ordering of cleaning supplies and amenities.• Maintain accurate records of completed tasks, lost property, and room status updates.• Support rostering and shift planning in collaboration with the leadership team.Required Skills & Experience:• Minimum 2 years of housekeeping experience, with some supervisory or senior team member responsibilities.• Previous experience in a 4 or 5-star hotel or similar environment preferred.• Strong organisational and time management skills.• Comfortable with shift work, including weekends and public holidays.• Physically fit and able to undertake manual handling duties.________________________________________Key Attributes:• Positive, hands-on leader with a focus on quality and team morale.• Excellent communication and interpersonal skills.• High level of attention to detail and commitment to service excellence.• Calm under pressure and solution-focused.________________________________________Work Schedule & Conditions:• Shift work includes weekends and public holidays.• Uniform and grooming standards must be upheld at all times.Job location is 2 Brunswick Street, Queenstown, 9300salary is $55,000 – $65,000 based on experience
