Intake Case Worker

WHO ARE WE?

The Rev. Bill Crews Foundation (BCF) is one of Sydney’s most respected frontline charities, supporting individuals and families experiencing hardship, homelessness and social disadvantage for almost 40 years. Through a range of integrated services including healthcare, social support, education, food relief and community programs, we work to create pathways toward stability, wellbeing and independence.

Our Social Health and Wellbeing (SHW) team provides compassionate, practical support to people facing complex challenges. Whether someone requires immediate assistance, advocacy, referral services or short-term case management, our team is committed to helping people access the support they need with dignity and respect.

THE ROLE

We are seeking a compassionate and dedicated Intake Case Worker to join our Social Health and Wellbeing team. As one of the first points of contact for clients accessing our services, you will play a critical role in assessing needs, responding to immediate concerns and connecting individuals with appropriate internal and external supports. Working within a multidisciplinary and client-focused environment, you will provide short-term case management and help people navigate a range of social, health and community services.

WHAT YOU’LL DO

Reporting to the Client Services Coordinator, you will:

• Be the first point of contact for new and returning clients, conducting intake and needs assessments.
• Provide short-term, strengths-based case management focused on practical outcomes.
• Connect clients with internal services including meals, healthcare, dental services, social support programs and community initiatives.
• Facilitate referrals to external services including housing, mental health, family support and alcohol and other drug (AOD) programs.
• Advocate on behalf of clients where appropriate to assist with accessing essential services and support.
• Maintain accurate, confidential and timely client records.
• Build and maintain relationships with community organisations and referral partners.
• Participate in team meetings, supervision and ongoing professional development activities.
• Work collaboratively with staff and volunteers across BCF’s frontline services.

WE’RE LOOKING FOR

You are a motivated and empathetic practitioner who is passionate about supporting vulnerable people and achieving positive client outcomes. You are adaptable, organised and capable of working effectively in a fast-paced environment.

You will also bring:

• Tertiary qualifications in Social Work, Community Services, Social Science, Welfare or a related discipline.
• Minimum two years’ experience working with vulnerable individuals and families within community services, housing, homelessness, health or related sectors.
• Demonstrated understanding of case management principles and client-centred practice.
• Knowledge of housing pathways, community resources and referral networks.
• Experience supporting clients experiencing mental health concerns and/or alcohol and other drug (AOD) issues.
• Excellent communication, interpersonal and relationship-building skills.
• Strong administration and case note documentation capabilities.
• Experience using client management systems such as Penelope, SharePoint or similar platforms.
• Current Working with Children Check and National Police Check (or willingness to obtain).

OUR RECRUITMENT PROCESS

If your application is shortlisted, the next steps may include:

• Phone screening.
• Face-to-face or virtual interview.
• A short workplace trial, including an introduction to the team and an opportunity to learn more about our services and culture.

Our recruitment process is designed to ensure both you and BCF have an opportunity to determine whether the role is the right fit. We aim to provide a supportive and informative experience throughout every stage.

WHY JOIN US?

At BCF, you’ll become part of a passionate and supportive team committed to creating positive social impact.

We offer:

• Salary packaging benefits of up to $15,900 per annum.
• Additional wellbeing initiatives, including Mental Health Days.
• Ongoing professional development and learning opportunities.
• Regular supervision and support.
• A collaborative and purpose-driven workplace culture.
• The opportunity to make a meaningful difference in the lives of people experiencing hardship and disadvantage.

READY TO APPLY?

If you are passionate about supporting vulnerable communities and want to be part of an organisation making a genuine difference every day, we’d love to hear from you.

Click “Apply Now” to submit your application. Please include a cover letter outlining your availability and suitability for the role.

The Bill Crews Charitable Trust and the Exodus Foundation are separate but closely aligned entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand, working in partnership to support those most in need.

All Rev. Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including approved booster doses. Evidence of vaccination will be required prior to commencement.

Applicants must have the right to work in Australia. The successful applicant will be required to complete a Working with Children Check and National Police Check as part of the pre-employment screening process.

Please note: This position is managed directly by the BCF People and Culture team. We are not engaging recruitment agencies for this vacancy.