SENIOR HUMAN RESOURCES – BUSINESS OPERATIONS OFFICER
Aboriginal & Torres Strait Islander People of all ages are strongly encouraged to apply
REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.
We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.
Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centered, knowledgeable, and effective care.
We are crafting a team of change-makers and we want you!
People who are crazy enough to want to change the world are the ones to do so. If you have just the right amount of crazy, lace up your boots and start wearing your undies on the outside (ok, maybe just lace up your boots) and join our revolutionary new approach to healthy communities.
What we offer:
- 4 day work week, we prioritise work/life balance
- Ongoing training and development
- REFOCUS uniform, so deadly you’ll want to wear it on your days off
- Salary sacrificing up to $15,900 saving each year tax free, and more
- The opportunity to work for an organisation that is disrupting the system and searching for like-minded renegades to join our rank
- Transforming and empowering communities to enjoy longer, healthier lives is our mission
Position Details
Role: Senior Human Resources – Business Operations Officer
Work Location: Nambour, Sunshine Coast
Employment Type: Permanent Part-Time, 4-day work week (4-day work-week policy), 30, 32, 34.4Hrs
Salary Range: $45 – $55 per hour
Reports To: COO
Qualification & Experience: Must have – Diploma in Business and/or minimum of 7+ years’ experience
Accountabilities:
- Provide advice and guidance to employees and leaders on HR matters across the full employee life cycle, including supporting and managing grievance procedures and managing employee performance plans
- Developing and supporting organisations policies and procedures, ensuring compliance with legislation
- Assist in developing and maintaining HR policies and processes, ensuring compliance with employment legislation and alignment with best practices.
- Contribute to exciting HR projects focused on employee engagement, diversity and inclusion, wellbeing initiatives, and broader change management efforts, ensuring meaningful impact.
- Support a range of change initiatives, helping to plan, communicate, and implement changes smoothly while supporting leaders and employees through transitions.
- Prepare and present HR analytics and reports, delivering insights across key people metrics such as turnover, engagement, diversity, and workforce trends.
- Supporting and preparing organisation auditing and licensing processes
- Handling OH&S and workers compensation as required
- Preparation of various HR related reporting
- Tertiary Qualification/s in Human resources management are desirable
- Human Resources experience in a similar environment, child protection sector
- Assisting the Team Leader and Business Operations team
- Must be highly organised
- Strong with research and reports
- Strong with Intake and referral services
- Strong communications in providing information and support to internal and external stakeholders
- Sound IT knowledge
- Strong Data entry
- Strong with monthly and quarterly reporting
- Maintain program/office databases
- Carry out inductions for new staff with shadowing
- Work under limited direction to provide business operations support
Superpowers should include:
- Doing good in the hood – your proven record of empowering communities rich in culture and diversity
- Working together on and off the field – caped crusaders who can write up the game plan and get on great with the team, too
- Borderless thinking and creativity beyond the horizon – thought-challengers with dynamic and interdisciplinary skills
- Process driven and outcome focused
COME ON YOU MOB HAVE A GO!
Only successful applicants will be contacted
