Hire Desk/Warehouse Assistant

About the role

Enjoy a mix of customer service and hands-on work? As our Hire Desk / Warehouse Assistant, you’ll be the first point of contact for walk-in customers and play a key role in facilitating hire transactions, including pickups, deliveries, and transport coordination. This role acts as a central link between Sales, Customer Service, Operations, and Yard Hand teams to ensure a seamless and exceptional client experience. This is a full-time, Monday to Friday position, reporting to the Operations Manager, that combines customer service with hands-on operational responsibilities in the warehouse and yard. Some out-of-hours work may be required.

Key responsibilities

• Complete all tasks accurately and on time including entering hire orders and sales both over the counter or on the phone
• Follow up with customers and internal teams so service commitments are met, building strong working relationships along the way
• Help customers and drivers load and unload equipment for a quick, smooth turnaround
• Undertake pick-ups and deliveries as directed, receive incoming stock, equipment and sundry deliveries, and assist with general office and administrative duties
• Operate a forklift in the warehouse and workshop to support deliveries and pick-ups
• Check, prepare and stage machine attachments for dispatch, and keep the warehouse clean, organised and safe
• Help the team hit its DIFOT (Delivery In Full, On Time) target of 100%
• Provide administrative support to the sales team, including preparing proposals
• Take part in team briefings, pitch in where needed and suggest ways to improve our service and processes
• Identify and report hazards to help keep the workplace safe
• Participate in workplace health and safety activities and training requirements
• Maintain appropriate workplace safety and quality records

About you

• Current forklift licence
• Current SA driver’s licence
• Secondary education to SACE or equivalent level
• Exceptional customer focus
• A strong work ethic and a positive, can-do attitude
• You take ownership of your work and follow through
• Strong time management skills with the ability to prioritise workload
• Strong computer skills, including Microsoft Office and hire or operational systems
• National police check (has, or will obtain prior to employment)
• Previous experience with earthmoving, construction or hire equipment will be highly regarded

About us

We are a leading South Australian equipment hire company and attachments provider, partnering with civil, earthmoving, mining, railway and pipe laying contractors locally and across Australia. At RAM, our purpose is simple: to make things easier for our customers. We deliver the right equipment, when and where it’s needed – backed by practical advice, deep industry knowledge, and a commitment to genuine service. By understanding our customers’ goals, challenges, and deadlines, we help keep their projects moving forward – on time, on budget, and with confidence.

If this sounds like you, click Apply now and join the RAM team.