Repair Technician – Expression of Interest

About Us

At PTC Phone Tech & Comm, technology is at the heart of what we do.

Since 2009, our family-owned Australian business has grown to more than 80 stores nationwide, with our expertise spanning device repairs, mobile technology, accessories and an expanding range of specialty electronic devices.

As technology evolves, so do we. We’re continuing to expand our repair capabilities and are seeking Expressions of Interest from experienced Repair Technicians who want to be part of what’s next.

The Opportunity

We’re building our talent pool for future Repair Technician opportunities within our Head Office Repair Team in Crestmead.

These aren’t traditional phone repair roles.

Our growing repair operations work across an increasingly diverse range of electronic and electromechanical devices, which may include:

• Robot vacuum cleaners and other robotic devices
• Electric scooters and e-mobility products
• Smart home and connected devices
• Consumer electronics
• Specialty electronic and electromechanical equipment

You’ll diagnose faults, investigate problems, dismantle and repair devices, replace components, test your work and get technology functioning as it should.

If you’re naturally curious about how things work – and even more interested in why they’ve stopped working – this could be for you.

What You’ll Be Doing

Depending on the products and repair stream you’re working within, your responsibilities may include:

• Diagnosing electronic, electrical and mechanical faults.
• Disassembling devices and identifying failed or damaged components.
• Completing repairs, component replacement, reassembly and testing.
• Troubleshooting faults that aren’t immediately obvious.
• Following technical procedures and manufacturer requirements.
• Completing quality checks before repaired products are returned.
• Accurately recording faults, repairs, parts and outcomes.
• Managing your repair workload while maintaining quality and turnaround expectations.
• Maintaining a safe, clean and organised technical workspace.
• Working collaboratively with other technicians and sharing technical knowledge.
• Continuously developing your skills as new products and technologies are introduced.

Who We’re Looking For

We’re interested in hearing from people with genuine hands-on repair experience.

Your experience doesn’t need to be in mobile phones.

You may have worked with robotics, robot vacuum cleaners, scooters, e-bikes, consumer electronics, computers, laptops, small appliances, electrical equipment or other electronic/mechanical devices.

What matters most is that you can demonstrate that you know how to diagnose a fault rather than simply replace a product.

You’ll ideally bring:

• Previous hands-on electronic, electrical or mechanical repair experience.
• Strong diagnostic and troubleshooting capability.
• Confidence using tools and working with components and assemblies.
• Excellent attention to detail and pride in the quality of your repairs.
• Strong problem-solving skills and technical curiosity.
• The ability to follow technical instructions and repair procedures accurately.
• Good organisation and time management.
• The ability to work independently while contributing to a collaborative repair team.
• Physical capability to safely handle equipment weighing up to 25kg.
• A genuine interest in learning new devices and technologies.

Experience repairing robotic devices, consumer electronics or e-mobility products will be particularly highly regarded.

Our Values

How we work is just as important as what we repair.

Challenge: Challenge, excel, succeed. Sincerity: Say what you mean, do what you say. Simplicity: Simplicity fuels success. Clear communication drives results. Teamwork: One goal, one team, one dream. Trust: Unleashing potential, igniting success.

What’s in It for You?

Variety: Work across an evolving range of technology rather than repairing the same device every day.

Technical Growth: Continue developing your diagnostic and repair capability as we introduce new products and repair streams.

Competitive Remuneration: Salary packages based on skills, experience and the requirements of the position.

Recognition: Join a business where technical capability, initiative and quality workmanship are valued.

Culture & Development: Be part of a growing Australian business that encourages learning, improvement and innovation.

You’ll also have access to staff discounts, ongoing training and development and other PTC employee benefits.

Our Recruitment Process

As this is an Expression of Interest, submitting your details allows our HR team to consider you for suitable current and upcoming Repair Technician opportunities.

Where your experience aligns with an available opportunity, our recruitment process may include:

1. Phone Screening
2. Interview with the relevant leader
3. Practical or capability assessment, where appropriate
4. Pre-employment and onboarding checks

This role can involve physical tasks, including safely lifting or moving equipment weighing up to 25kg. A fitness/capability assessment may form part of the recruitment process where relevant.

Police checks form part of our onboarding process, and random drug and alcohol testing may apply during employment as part of our commitment to maintaining a safe workplace.

Interested in What’s Next?

If you’re an experienced repairer who enjoys diagnosing problems, understanding how technology works and bringing devices back to life, we’d like to hear from you.

Even if your repair background isn’t in phones, don’t rule yourself out.

Submit your Expression of Interest and tell us what you know how to repair.