Collections Officer

Collections Officer – 19 hrs per week – Tues, Wed, Thurs | Southport location

About Us 

Pivotel delivers critical communication solutions across satellite and cellular networks – keeping businesses, government organisations and communities connected in some of Australia’s most challenging environments. 

We work across Enterprise and Government customers, providing trusted advice and tailored communication solutions that enable people to stay connected wherever they operate. Behind those services is a Finance team focused on strong commercial outcomes, accurate financial management and supporting the continued growth of the business. 

About the Role 

We’re looking for an experienced Collections Officer to join our Finance team on the Gold Coast. 

This is a hands-on role with a strong focus on collections – 90% Collections and 10% Administration Duties. 

You’ll take ownership of a portfolio of customer accounts, proactively follow up overdue debt and work directly with customers to resolve outstanding balances and account issues.  

We’re looking for someone who is comfortable managing both inbound and outbound calls, having professional but confident conversations about overdue accounts and working towards clear collection KPIs. 

You’ll be joining a team that is strengthening its collections approach, so this role will suit someone who enjoys taking ownership, working to targets and seeing the direct impact of their work on results. 

Key Responsibilities 

• Proactively manage a portfolio of overdue customer accounts 
• Make regular outbound collection calls and follow up outstanding balances 
• Work with customers to resolve payment issues, disputes and account queries 
• Monitor ageing and prioritise collection activity to reduce outstanding debt 
• Work towards agreed collection, call and account management KPIs 
• Maintain accurate notes, follow-up actions and customer account records 
• Complete basic customer account reconciliations and ledger maintenance 
• Assist with adhoc sending of invoices and management of AR inboxes and queries 
• Work closely with the wider Finance and Sales teams to resolve account issues and improve collection outcomes 

What You’ll Bring to This Role 

We’re looking for someone who knows their way around collections and is comfortable taking responsibility for their own portfolio. Ideally, you’ll bring: 

• 2+ years’ experience in Collections 
• Strong hands-on experience managing overdue accounts and debt collection 
• Confidence making outbound collection calls and having sometimes difficult payment conversations 
• A professional, firm and customer-focused communication style 
• Experience working to collection targets or KPIs 
• Experience working in a high-volume environment with competing priorities 
• Good working knowledge of Excel, Outlook and Microsoft Office 
• Strong attention to detail and accurate record keeping 
• The ability to work independently, follow through on commitments and take ownership of outcomes 

Most importantly, you’ll be someone who is proactive. You won’t wait for an overdue account to become a problem – you’ll follow it up, understand what is holding up payment and keep working it through to resolution. 

Why Join Pivotel? 

• Enjoy additional paid annual leave during your employment – 3 bonus days available from commencement 
• Competitive salary with annual reviews to recognise your contributions and ensure fair progression 
• Access to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail and travel 
• Employee Assistance Program (EAP) offering 24/7 confidential support for you 
• Supportive team culture – we value collaboration, continuous improvement and celebrating wins together 
• A genuine opportunity to take ownership of a collections portfolio and make an impact 
• Hybrid working arrangements – 2 days in the office and 1 days working from home 
• Southport location 

To Apply 

If you’re an experienced Collections professional who enjoys getting results, building relationships with customers and taking ownership of your accounts, we’d love to hear from you! Apply now with your resume and a brief cover letter outlining your suitability for the role. All successful candidates will be required to complete an Australian Police Check prior to commencement.