Security & Guest Support Officer

About us:

Peninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature.

About the Role:

The Security & Guest Support Officer is a key role which will ensure the security and safety of all guests, employees and the facility by maintaining and following all company standard operating procedures, while working within all state and federal laws.

Our successful applicant will maintain a high standard of customer service for guests and perform and attend to any security and safety issues (including first aid administration if required) as they arise.

Key Responsibilities:

• Monitor and patrol PHS property, buildings, and grounds area, including bathing facilities, glamping, car park, maintenance compound and patrolling the property boundaries, documenting any breeches that may occur
• Investigate and report on iregulatrities and guard against unlawful behaviour from guests, acting in line with PHS processes and procedures to resolve and de-escalate any issues that may arise
• Support in Guest Management
• Maintain an activity log and prepare surveillance reports
• Attend to all incidents, security risks and emergencies, and follow the direction of the Duty Manager
• Communicate with and escalate serious incidents with Victoria Police and Ambulance Victoria where necessary
• Complete detailed incident reports diligently and efficiently, documenting any incidences that have occured throughout your shift
• Monitor CCTV systems
• Provide additional support to all operational teams if required during busy times to ensure the guest experience is maintained consistently to a high standard

Our Successful Applicant will have:

• Valid Security Guard license in state of Victoria
• Current Level 2 First Aid Certificate
• Certificate 2 in Security Operations (desired)
• Previous experience as a Security Guard, Crowd Controller or similar within a large facility
• Working knowledge of basic security techniques
• Current Working With Children’s Check (or willing to obtain)
• Current Police Check (or willing to obtain)
• Proficient written and verbal communication skills
• Physically fit to perform the role and capable of manual handling duties
• Strong commitment and responsiveness to guest needs
• Ability to to prioritise tasks under pressure

On offer to You:

Peninsula Hot Springs truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs we want you to share the experience and have the opportunity to relax, restore and rejuvenate also offering:

• Complimentary bathing for you, your family and friends
• Generous discounts on dining, retail and spa/wellness offerings
• Access to wellness activities such as fitness, workshops, yoga and meditation classes
• And a supportive and inclusive team environment to share these experiences with
• To join the team and be part of our journey, visit our website