Team Leader, Tenancy

At Pacific Link Housing, we’re committed to creating strong communities by providing safe, affordable housing and exceptional support to our tenants. As a growing community housing provider, we’re looking for an experienced and people-focused Team Leader, Tenancy to lead our Housing Officers and help deliver high-quality tenancy management services across the Central Coast, Newcastle, Lake Macquarie, Hunter and Port Stephens regions. This is an exciting opportunity for someone who combines strong tenancy management expertise with the ability to coach, guide and develop a high-performing team.

What you’ll be doing

Reporting to the Manager, Housing Services, you will lead, develop and support a team of Housing Officers to deliver high-quality, customer-focused tenancy management. You will be responsible for fostering a positive team culture, building capability, driving performance and ensuring tenancy services are delivered effectively, compliantly and in line with organisational objectives.

Key responsibilities include:

• Providing day-to-day leadership, coaching and support to a team of Housing Officers, promoting accountability, engagement, wellbeing and high performance.
• Leading the team to achieve service, compliance and positive tenancy management outcomes, while monitoring workloads and supporting effective prioritisation in a dynamic environment.
• Managing a small tenancy portfolio during periods of leave coverage or to provide additional operational support to the team as required.
• Overseeing rent reviews and tenancy-related processes.
• Providing guidance and advice to Housing Officers to sustain tenancies that are at risk due to rent arrears, property care concerns or complex needs of tenants.
• Responding to higher level, complex NCAT matters, complaints and appeals.
• Supporting quality service delivery, compliance and continuous improvement initiatives.
• Working collaboratively with stakeholders to deliver positive tenant outcomes and and achieve organisational objectives.

What you’ll bring to the team

You are an authentic and capable people leader who enjoys developing others, fostering a positive team culture and supporting employees to achieve their best. You’ll also have:

• .Experience leading or supervising a team,  ideally within community housing, social housing, tenancy management, property management or a related field.

• Strong knowledge of tenancy management practices and the ability to make sound decisions in complex situations.
• Well-developed communication, stakeholder engagement and conflict resolution skills.
• Knowledge of NSW Residential Tenancies legislation and community housing practices.
• A strong commitment to customer service, collaboration and positive tenant outcomes.
• A current NSW Driver Licence.

Why You’ll Love Working With Us

At Pacific Link Housing, culture isn’t just something we talk about, it’s something we actively create together every day. We’re proud to have been recognised as Business NSW Employer of Choice Award Finalist in 2024, 2025 and 2026, winning the category in 2024. This reflects our commitment to fostering a workplace where people feel valued, supported and empowered to do their best work.

Our values of Respectful, Responsible and Resolute guide how we work with each other, our tenants and our communities. We believe that when our people thrive, our communities thrive too.

When you join us, you’ll benefit from:

• A genuinely supportive and collaborative team culture
• Leaders who value employee wellbeing, development and work-life balance
• Opportunities to learn, grow and build a meaningful career in a growing sector
• Regular team-building and social connection opportunities
• Flexible working arrangements following onboarding
• A 35-hour working week
• Competitive remuneration aligned with your experience
• Salary packaging of up to $15,900 through Eziway, helping you maximise your take-home pay

Most importantly, you’ll join a team that cares deeply about making a difference, supports one another to succeed, and takes pride in the positive impact we have on the lives of our tenants and communities every day.

About us 

Pacific Link Housing is a not-for-profit organisation and an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on low to moderate incomes from the Central Coast, Newcastle, Lake Macquarie, Hunter and Port Stephens regions. Guided by our values of Respectful, Responsible, and Resolute, we are committed to thriving and inclusive communities that benefit everyone. With a head office in Gosford, we service a portfolio of over 1,200 dwellings as well as add to the supply of much needed housing through direct property development. Learn more about the work we do https://www.pacificlink.org.au/

Ready to Apply?

Please submit your resume and a cover letter outlining your suitability for the role. We’ll review applications on a regular basis, with a hard close date of Friday 4 December,

Pacific Link Housing is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, as such we welcome applications from people of all backgrounds.